Personal Shopper

Jobtailor; Holland (MO); On-site; USD 28,000 - 36,000; Full time

Job summary

Jobtailor is seeking an eCommerce/Customer Service focused professional to manage online order processing and ensure accurate product selection and delivery. The role emphasizes quality control, timely issue resolution, and maintaining high service standards across perishable and delicate items.

You will review customer instructions, perform order validation, and support store operations with flexible scheduling.

Qualifications

• High school diploma or GED preferred.
• One year of retail or related experience preferred.
• Strong written and verbal communication skills.
• Detail oriented.
• Proficient in MS Office applications (Word, Excel, PowerPoint).
• Ability to work a flexible schedule based on department needs.

Responsibilities

• Lead the eCommerce process for receiving customer online orders and delegating picking.
• Review customer comments to ensure product matches customer requests.
• Ensure quality control and careful handling of perishables and delicate items.
• Scan order products and confirm totals for items priced by the pound.
• Store orders at proper temperatures according to guidelines.
• Report issues, shorts, overages, or damages to management promptly.
• Research and resolve customer complaints in a timely manner.
• Provide focused and effective customer service.
• Implement company service programs and maintain high service standards.

Skills

Customer Service

Order Management

Quality Control

Problem Solving

Communication Skills

Education

High School Diploma or GED

Tools

MS Office

Job description

• Responsible to lead the eCommerce process for receiving customer's online orders and picking or delegating picking of orders
• Review customer comments/special instructions to ensure product selected matches customer's request
• Ensure quality control and handle products carefully, specifically perishables and delicate items
• Scan order products, confirm order totals for products priced by the pound
• Follow proper procedures for storing orders at proper temperature
• Report customer issues, shorts, overages, damages to store management immediately
• Research and resolve customer complaints/problems in an appropriate and timely manner
• Responsible to provide focused and effective customer service
• Implement the Company service program(s) and model high standards of service to achieve positive customer satisfaction

Requirements

• High school diploma or GED (preferred)
• One year of retail or related experience preferred
• Strong written and verbal communication skills
• Strong organization and prioritization skills
• Ability to make decisions and solve problems
• Suggestive Selling/Knowledge of Products
• Detail Oriented
• Proficient in MS office applications (i.e. Word, Excel, PowerPoint, etc.)
• Ability to work a flexible schedule based on the needs of the department

Core Competencies

Demonstrates strong customer service skills while effectively managing the eCommerce order process, ensuring quality control, and resolving customer issues promptly. Proficient in MS Office applications and capable of making informed decisions in a retail environment.

Highest-signal resume keywords

• Customer Service
• Order Management
• Quality Control
• Problem Solving
• Communication Skills

ATS Optimization Keywords

Hard Skills

• Order Processing
• Quality Control
• Suggestive Selling
• Detail Oriented
• Retail Experience

Soft Skills

• Strong Communication
• Organization Skills
• Decision Making
• Prioritization Skills

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• ECommerce
• Customer Satisfaction
• Retail

Tools & Technologies

• MS Office Applications