Customer Service Representative - Family Medicine - North Naples

Lee Health; Naples (FL); On-site; USD 2,755,000 - 3,237,000; Full time

Job summary

Lee Health Family Medicine – North Naples is seeking a Customer Service Representative to deliver exceptional patient service in a team-based environment. Responsibilities include telephone handling, appointment scheduling, check-in, insurance verification and billing duties.

Position may require managing business services for workers' compensation, commercial carriers, employee health and corporate accounts. Shift times and occasional late hours may apply.

Qualifications

• Education: High School Diploma or GED required.
• Experience: Less than 1 year clerical/administrative • insurance/customer service preferred.
• Certification: BLS certification required within 90 days of hire.

Responsibilities

• Handle telephones, schedule patient appointments and perform check-in.
• Verify insurance, obtain authorizations, pre-certifications and referrals.
• Post charges, initial collections, and maintain medical records.

Skills

Excellent communication

Interpersonal skills

IT/computer proficiency

Basic math

Insurance verification knowledge

Medical billing knowledge

Education

High School Diploma or GED

Tools

IT systems

Job description

Location:Lee Health Family Medicine - North Naples -2515 Northbrooke Plaza DriveSuite 200Naples FL 34119

Department: LPG Family Medicine - North Naples

Work Type: Full Time

Shift: Shift 1/7:00:00AM to 6:00:00PM

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

Summary

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Naples