Customer Service Representative – Immediate Hiring

EMS CRM; Omaha (NE); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid training

Medical, dental, vision, and life

Casual dress attire

Individual work spaces

Free parking

North-West Omaha location

Job summary

EMS, located in Omaha, seeks an analysts-friendly Customer Service Agent to handle inbound calls and ensure top-tier client relations. The role emphasizes quick learning, multitasking across screens, and teamwork within an in-office setting.

Starting pay is $18 per hour with a Monday–Friday style availability across a 3:00 PM–Midnight window; Sunday-Thursday or Tuesday-Saturday options. Benefits include training and office amenities in a Northwest Omaha location.

Qualifications

• Above average customer service skills and strong verbal communication.
• Friendly and energetic attitude with professional demeanor.
• Proficient with computers, Internet and basic MS Office.
• Ability to navigate between multiple screens/tabs efficiently.
• Fast learner who can work independently and as part of a team.
• Schedule requires a 3:00pm–Midnight shift, Sunday-Thursday or Tuesday-Saturday.
• On-site position at the 120th & Maple area.

Responsibilities

• Provide excellent service to inbound callers and assist with account procedures.
• Maintain strong relationships and effective communication between EMS and client teams.
• Manage priorities and stay organized in a dynamic contact-center environment.

Skills

Customer service

Verbal communication

Friendly attitude

Computer literacy

Multitasking

Independent worker

Team work

Schedule adherence

In-office work

Education

High school diploma

Tools

Microsoft Office

Job description

At EMS, we "Contact Center" differently. We support our customers and clients every step of the way and provide an excellent customer service experience.

The Position Come be a part of an exciting and growing team! Agents will provide excellent service and assist inbound callers. Must be able to maintain a strong relationship and communication between EMS and our client's account procedures and managing priorities.

Positions start at $18/hr. Must have schedule availability for 300pm-Midnight (5 days/week) Sunday-Thursday or Tuesday-Saturday. In Office Position (Location 120th & Maple Area) You Will Need

• Above average customer service skills
• Strong verbal communication skills when interacting with customers and co-workers
• Friendly and energetic attitude
• Computer knowledge and Internet skills
• Ability to navigate between multiple computer screens/tabs
• Quick learner with ability work independently
• Ability to work both as an individual and as a team member
• 300pm-Midnight Sunday-Thursday or Tuesday-Saturday schedule required
• Ability to work in office (Location 120th & Maple area)

Nice to Have

• High school Diploma or equivalent
• Must be familiar with phone Apps, Internet, Email, and Microsoft Office
• Previous call center experience preferred

EMS Offers

• Paid on-the-job training
• Medical, dental, vision, and life insurance benefits
• Causal dress attire
• Individual work spaces
• Free parking
• North-West Omaha location