Technical Support Representative

EMS Inc.; Omaha (NE); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Career advancement opportunities

Teamwork environment

$350 hiring bonus

Paid on-the-job training

Medical, dental, vision benefits

Casual dress attire

Individual workspaces

Complimentary breakfast on Fridays

Free parking

Job summary

EMS Inc. in Omaha seeks a Technical Support Agent to join its vibrant customer service team. The role involves troubleshooting issues and managing customer inquiries across various platforms, including phone and chat. Candidates must excel in communication, possess a friendly demeanor, and demonstrate problem-solving abilities.

Benefits include a $350 hiring bonus, medical benefits, and a supportive team environment.

Qualifications

• Strong written and verbal communication skills are essential.
• Must have a friendly and energetic attitude.
• Computer knowledge and internet skills are required.
• Ability to quickly learn and solve problems is important.

Responsibilities

• Answer inbound customer calls, emails, and chat inquiries.
• Troubleshoot technical issues and handle call escalations.
• Maintain strong communication between EMS and clients.

Skills

Strong written and verbal communication skills

Friendly and energetic attitude

Computer knowledge and internet skills

Ability to navigate between multiple computer screens/tabs

Quick learner with trouble‑shooting skills

Team player

Job description

Who are we? We are EMS and we are looking for High Quality Inbound Customer Service agents to join a fast‑paced and energetic customer service team. EMS, Inc. is a leading Provider of Outsourced Customer Services. Our core values: We pride ourselves on respect, dignity, honesty, fairness, innovation and improvement. Attitude is everything. EMS, Inc. offers a team work environment, not a “typical” call center atmosphere.

Job Description

As a Technical Support Agent you must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Agents will troubleshoot and handle call escalations to resolve technical issues and/or customer inquiries regarding services, products and complaints. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities.

Qualifications

• Strong written and verbal communication skills when interacting with customers and coworkers
• Friendly and energetic attitude
• Computer knowledge and internet skills
• Ability to navigate between multiple computer screens/tabs
• Quick learner who enjoys using trouble‑shooting and problem solving skills
• Ability to work both as an individual and as a team member

Additional Benefits

• Career advancement opportunities
• Team work environment
• $350 hiring bonus
• Paid on‑the‑job training
• Full time schedules
• Medical, dental, vision, long‑term disability, and company paid life insurance benefits 1st of the month following 45 days of hire
• Casual dress attire
• Individual work spaces
• Complimentary breakfast on Fridays
• Free parking
• North-West Omaha Location