Customer Service Representative - Immediate Hiring

EMS CRM; Omaha (NE); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid training

Casual dress attire

Individual work spaces

Free parking

Job summary

Join EMS CRM as a Customer Service Representative in Omaha, where you’ll provide excellent service to inbound callers, maintaining strong relationships with clients. This in-office position requires a schedule from 3:00pm to midnight, primarily from Sunday to Thursday or Tuesday to Saturday.

Applicants should possess above average customer service skills, strong verbal communication, and the ability to navigate multiple computer systems.

Qualifications

• Must have above average customer service skills.
• Strong verbal communication when interacting with customers.
• Familiarity with phone apps, Internet, and email.

Responsibilities

• Provide excellent service and assist inbound callers.
• Maintain communication with clients and manage account procedures.

Skills

Customer service skills

Verbal communication

Friendly attitude

Computer knowledge

Quick learner

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Overview

Customer Service Representative – Immediate Hiring

At EMS, we “Contact Center” differently. We support our customers and clients every step of the way and provide an excellent customer service experience.

Responsibilities

The Position:

Come be a part of an exciting and growing team! Agents will provide excellent service and assist inbound callers. Must be able to maintain a strong relationship and communication between EMS and our client’s account procedures and managing priorities.

Positions start at $18/hr.

Must have schedule availability for 3:00pm-Midnight (5 days/week) Sunday-Thursday or Tuesday-Saturday.

In Office Position (Location: 120th & Maple Area)

Qualifications

You Will Need:

• Above average customer service skills
• Strong verbal communication skills when interacting with customers and co-workers
• Friendly and energetic attitude
• Computer knowledge and Internetskills
• Ability to navigate between multiple computer screens/tabs
• Quick learner with ability work independently
• Ability to work both as an individual and as a team member
• 3:00pm-Midnight Sunday-Thursday or Tuesday-Saturday schedule required
• Ability to work in office (Location: 120th & Maple area)

Nice to Have:

• High school Diploma or equivalent
• Must be familiar with phone Apps, Internet, Email, and Microsoft Office
• Previous call center experience preferred

EMS Offers:

• Paid on-the-job training
• Medical, dental, vision, and life insurance benefits
• Causal dress attire
• Individual work spaces
• Free parking
• North-West Omaha location