Inbound Customer Service Representative

EMS Inc.; Omaha (NE); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Career advancement opportunities

Team work environment

$350 hiring bonus

Paid on-the-job training

Medical, dental, vision, life insurance benefits after 45 days

Casual dress attire

Complimentary breakfast on Fridays

Free parking

Job summary

EMS Inc. is seeking High Quality Inbound Customer Service agents in Omaha, Nebraska. Candidates must answer calls, emails, and chats effectively while maintaining a strong client relationship.

The ideal applicant will have above-average customer service skills, be friendly, energetic, and able to manage their time well. The position comes with full-time schedules, a $350 hiring bonus, and various additional benefits including medical and dental coverage.

Qualifications

• Must be able to answer inbound customer calls, email, and chat inquiries promptly.
• Must maintain strong relationship and communication with clients.

Skills

Above average customer service skills

Strong written and verbal skills

Computer knowledge and Internet skills

Strong time management skills

Friendly and energetic attitude

Ability to navigate through multiple computer screens

Troubleshooting and problem-solving skills

Ability to work as an individual and a team member

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Who are we? We are EMS and we are looking for High Quality Inbound Customer Service agents to join a fast-paced and energetic customer service team. EMS, Inc. is a leading Provider of Outsourced Customer Services. Our core values: We pride ourselves on respect, dignity, honesty, fairness, innovation and improvement. Attitude is everything. EMS, Inc. offers a teamwork environment, not a "typical" call center atmosphere.

Job Description

About the Role: Must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and our client’s account procedures and managing priorities.

Qualifications

Essential Skills:

• Above average customer service skills
• Strong written and verbal skills with customers and co-workers
• Computer knowledge and Internet skills
• Strong time management skills are a must
• Friendly and energetic attitude
• Ability to navigate through multiple computer screens/tabs
• Quick learner who enjoys troubleshooting and problem solving skills
• Ability to work both as an individual and a team member

Desirable Skills:

• Comply with quality assurance expectations and standards
• Must be familiar with phone Apps, Internet, Email and Microsoft Office
• At least 6 months call center experience preferred, but not required
• Variety of shifts available, must be available at least 1 weekend shift
• High School Diploma or equivalent

Additional Information

Additional Benefits:

• Career advancement opportunities
• Team work environment
• $350 hiring bonus
• Paid on-the-job training
• Full time schedules
• Medical, dental, vision, long-term disability, and company paid life insurance benefits 1st of the month following 45 days of hire
• Casual dress attire
• Individual work spaces
• Complimentary breakfast on Fridays
• Free parking
• North-West Omaha Location

Working at EMS allows you to gain experience and further your knowledge and skills. We have a variety of different clients that we take calls for that are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the "big box" guys where you feel like a number. We want our agents to succeed!