Customer Service Representative - Immediate Hiring

Emscrm; Omaha (NE); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid training

Medical benefits

Casual dress attire

Free parking

Job summary

EMS CRM is seeking a Customer Service Representative for an immediate hiring opportunity. The role involves providing excellent service to inbound callers and maintaining strong communication with our clients.

Positions start at $18/hr with a schedule of 3:00pm-Midnight. You will enjoy benefits such as paid on-the-job training, insurance options, and a casual dress code, all in a friendly work environment located in the North-West Omaha area.

Qualifications

• Above average customer service skills.
• Strong verbal communication skills with customers and co-workers.
• Ability to navigate multiple computer screens/tabs.

Responsibilities

• Provide excellent service to inbound callers.
• Maintain strong communication with clients' account procedures.
• Assist team members and work independently.

Skills

Customer service skills

Verbal communication

Friendly attitude

Computer knowledge

Quick learner

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Overview

Customer Service Representative – Immediate Hiring

At EMS, we “Contact Center” differently. We support our customers and clients every step of the way and provide an excellent customer service experience.

Responsibilities

The Position:

Come be a part of an exciting and growing team! Agents will provide excellent service and assist inbound callers. Must be able to maintain a strong relationship and communication between EMS and our client’s account procedures and managing priorities.

Positions start at $18/hr.

Must have schedule availability for 3:00pm-Midnight (5 days/week) Sunday-Thursday or Tuesday-Saturday.

In Office Position (Location: 120th & Maple Area)

Qualifications

You Will Need:

• Above average customer service skills
• Strong verbal communication skills when interacting with customers and co-workers
• Friendly and energetic attitude
• Computer knowledge and Internetskills
• Ability to navigate between multiple computer screens/tabs
• Quick learner with ability work independently
• Ability to work both as an individual and as a team member
• 3:00pm-Midnight Sunday-Thursday or Tuesday-Saturday schedule required
• Ability to work in office (Location: 120th & Maple area)

Nice to Have:

• High school Diploma or equivalent
• Must be familiar with phone Apps, Internet, Email, and Microsoft Office
• Previous call center experience preferred

EMS Offers:

• Paid on-the-job training
• Medical, dental, vision, and life insurance benefits
• Causal dress attire
• Individual work spaces
• Free parking
• North-West Omaha location