EMS Dispatcher

North Arkansas Regional Medical Center; Harrison (AR); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Health plan

401(k) plan

Paid time off

Tuition reimbursement

Employee assistance program

Job summary

North Arkansas Regional Medical Center in Harrison, AR is seeking an EMS Dispatcher — Emergency Medical Services to intake calls, dispatch EMS units, and provide pre-arrival instructions.

The role requires a high school diploma or GED, BLS through AHA, and IAED EMD certification within 4–6 months; prior EMS dispatch experience is preferred.

This PRN/shift-varies position supports a 24/7 center with comprehensive benefits and opportunities to grow in EMS communications.

Qualifications

• High school diploma or GED; current American Heart Association BLS.
• Obtain Emergency Medical Dispatcher (EMD) certification through IAED within 4–6 months (initial course/testing funded with work agreement).

Responsibilities

• Receive and prioritize emergency/non-emergent requests; dispatch resources per policy.
• Use radio/phone/CAD professionally; follow communication procedures and etiquette.
• Maintain preparedness, mentor new team members, and keep the center clean and organized.

Skills

EMD certification

BLS certification

Education

High school diploma or GED

IAED EMD certification (within 4–6 months)

Tools

CAD system

Radio/phone dispatch equipment

Job description

Job Details

• Job Location: Harrison, AR 72601
• Position Type: PRN
• Job Shift: Varies
• Job Title: EMS Dispatcher — Emergency Medical Services

Be the calm voice that sends help. As an EMS Dispatcher, you’ll answer emergency and non-emergency calls, dispatch appropriate resources, and provide pre-arrival instructions—coordinating across teams to ensure timely response.

Job Summary

Intake calls for medical assistance, deploy EMS units per protocol, operate multiple communication systems, and document all activity accurately.

Key Responsibilities

• Receive and prioritize emergency/non-emergent requests; dispatch resources per policy.
• Use radio/phone/CAD professionally; follow communication procedures and etiquette.
• Maintain preparedness, mentor new team members, and keep the center clean and organized.

Job Qualifications

Required Qualifications

• High school diploma or GED; current American Heart Association BLS.
• Obtain Emergency Medical Dispatcher (EMD) certification through IAED within 4–6 months (initial course/testing funded with work agreement).

Preferred Qualifications

• 1+ year emergency dispatch or prior NARMC EMS experience.

Compensation & Schedule

• Full-time; 24/7 center with rotating days/nights/weekends/holidays.
• Competitive hourly pay; shift differentials where applicable.

Why Join Us

• High-trust team, strong protocols, and robust training.
• Real impact on community safety with growth in EMS communications.

Benefits Overview (based upon eligibility)

• Multiple health plan options (PPO and HDHP) with coverage through NARMC Domestic Network and Cigna Health Plan.
• Dental and vision coverage through Delta Dental and Delta Vision of Arkansas.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) available.
• Basic life insurance and AD&D are provided at no cost; voluntary life options available.
• Short-term and long-term disability coverage offered.
• Accident and critical illness insurance through Lincoln Financial.
• 401(k) retirement plan with up to 3.5% company match, vested over 5 years.
• Paid Leave Bank (PLB) and Extended Illness Bank (EIB) with accrual based on service years.
• Employee Assistance Program (EAP) and First Stop Health 24/7 counseling services.
• AirMed/Mercy Life Flight membership for eligible staff and families.
• On-site wellness center and discounted membership at Planet Fitness.
• Tuition reimbursement and support for continuing education.
• Employee referral bonuses and internal promotion opportunities.
• Pet insurance and identity theft protection are available.