Emergency Medical Dispatcher

Homebase, Inc.; Aurora (CO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid Time Off

Sick Leave

Continuing Education reimbursement

Education Reimbursement

Certification Renewal Reimbursement

Job summary

Homebase, Inc. in Aurora, Colorado is seeking a Communications Officer to join our in-house Communications Center.

You will answer calls from health facilities, residences and hospitals, determine the call type, dispatch ambulance resources, and support operations with tasks such as processing payments and handling documents. We offer 4-10 hour shifts or 3-12 hour shifts, with both Full-Time and Part-Time options.

Qualifications

• Valid driver's license and clean driving record.
• Ability to read, write and speak English.
• High school diploma or equivalent.
• Must be 18+ and able to handle multiple tasks.

Responsibilities

• Maintain a professional appearance and adhere to uniform standards.
• Attend promptly to scheduled hours.
• Coordinate with allied health and public safety personnel.
• Receive and evaluate emergent/non-emergent calls for service (Non-911).
• Maintain communication with emergency personnel via radio, MDT, phone and in person.
• Use EMD protocols to assist caller until EMS arrives.
• Train and evaluate new dispatch staff as needed.
• Deliver courteous, responsive service to customers and staff.

Skills

Driver license

English proficiency

Type accurately

Multi-tasking

Communication equipment

Education

High School Diploma or Equivalent

Tools

Radio consoles

Telephone systems

Computer systems

Job description

Why You Should Join Our Team

We are an agency whose mission is to provide compassion centered care to those in our communities.

Created in 2016 by an EMS Provider here in Colorado, Metro Care Ambulance is center focused on family-work balance. As a new agency, we have the opportunity to continue our growth based on employee feedback and build a community that fosters a spirit of care not only to our patients, but to each other. The healthier we are as providers, the better care we can provide to our communities. If you are looking to change course and be a part of a dynamic EMS Family, then we would like to talk to you!

Position Summary

The communications officer answers call for assistance from health facilities, private residences and hospitals in the Denver Metro and surrounding areas. The dispatcher must use our internal system to help determine the nature of the call to dispatch resources as necessary and in accordance with established procedures. Receive requests for information regarding transports available, take payments over the phone for transports, print/scan/copy fax as needed and various other tasks in support of the Communications Operations Center. You can spend the day dispatching an ambulance to help someone get to their dialysis appointment or spend your day dispatching ambulances to emergent calls for trips to the emergency room for critical care- and everything in between! This is a dynamic role with room for growth!

This position is part of an in-house Communications Center that offers a lot of opportunity and room for growth.

Are you interested in helping the company grow and develop in the best way possible?

Come be part of the groundwork of developing, and maintaining, an Emergency Communications Center!

Location: 11111 E Mississippi Ave suite 163. Aurora Co 80012.

Minimum Job Requirements

• Valid driver's license with clean driving record (Required)
• Maintaining a Driver License for at least 1 year (Required)
• AHA CPR Card (required within 90 days of Employment)
• 6 Months of experienced training in the medical field.( Preferred)
• High School Diploma or Equivalent (Required)
• At Least 18 years of age (Required)
• Type accurately at a speed necessary for successful job performance. (Required)
• Ability to Read, Write and Speak English (Required)
• Perform multiple-simultaneous tasks on demand. (Required)
• Operate a variety of communication equipment (i.e radio consoles, telephone and computer systems (required)
• Ability to use a computer, smart phone, tablet and other smart devices. (Required)
• Submit to Criminal Background Check conducted by CBI (Required)****
• Submit to Drug Test upon hire and randomized drug testing throughout employment (Required)*****

**will consider Entry-Level Communications Position for Person with other qualifying history.

***Certification Offered In-House

**** We are an Equal Opportunity Employer- all interested applicants should apply.

*****Medical Waivers are available for special considerations and prescriptions.

Job Responsibilities

• Maintain a clean and professional appearance in line with company uniform standards.
• Prompt attendance consistent with scheduled hours.
• Work collaboratively and in a professional manner with all allied health and public safety personnel
• Receive, prioritize and evaluate emergent and non-emergent calls for service. (Non-911)
• Maintaining communication with emergency personnel via radio, mobile data terminal, phone, pager and in person.
• Utilize current Emergency Medical Dispatching (EMD) protocols to provide interim assistance to caller until EMS arrives.
• May be called upon to train new dispatch staff, monitor performance, provide instruction, prepare training evaluations and prepare weekly goals.
• Deliver work product and services with responsiveness, courtesy and tact in personal interactions with customers, agency employees and staff.

Shift Hours

• 4-10 hour shifts
• 3-12 hour shifts
• Currently seeking Full-Time and Part-Time

Pay and Bonus Structure

• $20 /hour; additional pay for more experience.
• Bonus at three-month, Raise at six-month, and yearly reviews.
• Overtime (time-and-a-half) pay available for >40 hours per week.
• Holiday Pay (time-and-a-half) for Federal Holidays.

Benefits

• Health, Dental, Vision Insurance (Full-Time Employees)
• Paid Time Off (Accrued hourly after 6 months of employment)
• Sick Leave (accrued per hours worked from day 1 for all employees.)
• Free Continuing Education for Certification Renewals
• Education Reimbursement Programs
• Certification Renewal Reimbursement Programs

Additional Information

In the event of an emergency/disaster in or near the County, all employees may be expected to make every effort to be available to assist to ensure the continued operation of any and all necessary functions. This may mean being available to perform additional duties and hours beyond what is normally required. In the event that an exempt employee does work more than 40 hours a week in support of Company Operations during an emergency, such employee may receive overtime or other appropriate wage compensation in accordance with existing Policies.

Interviews are conducted at our home office and include typing test and a hands-on skills test.