Customer Service Representative II - Elkton - Part time

Christiana Care Health System; Elkton (MD); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Work-life balance

Competitive pay

Diverse and inclusive culture

Job summary

ChristianaCare Health System in Elkton, MD is seeking a Customer Service Specialist in Operator Services to answer calls and provide directory information to staff, visitors, patients and the public based on caller needs.

You will handle main hospital lines, emergency lines, TTY assistance, and direct people to facilities, while delivering excellent service and following hospital policies for emergency notifications.

Qualifications

• High school diploma or equivalent.
• Two years customer service experience, call center experience preferred.
• Ability to answer main hospital lines and emergency lines following policy.

Responsibilities

• Answer main telephone number for hospital campuses.
• Answer all emergency (911) phone lines for hospital campuses; follow procedures for over 20 emergency notifications.
• Provide excellent customer service.
• Answer TTY for community, provide assistance to the caller.
• Make decisions regarding emergency calls and dispatches according to policies.
• Provide directions to facilities for the public.

Skills

Customer service

Call center experience

Communication skills

Phone etiquette

Education

High school diploma or equivalent

Tools

TTY phone system

Job description

Are you passionate about serving our patients with Love and Excellence?

We are looking for a Customer Service Specialist in Operator Services to answer calls and provide directory information to staff, visitors, patients and the public based on stated needs of the caller.

The ChristianaCare Way!

When you become an employee at ChristianaCare, you are joining a healthcare organization that was named Forbes 5th Best Health System to Work for in the U.S. for 2021! Guided by excellence and love, our Caregivers enjoy many employee benefits such as

• work-life balance
• competitive pay
• diverse and inclusive culture

Week I - Sunday & Friday, 9p- 7a

Week II - Monday & Saturday - 9p - 7a

Principal duties and responsibilities:

• Answer main telephone number for hospital campuses.
• Answer all emergency (911) phone lines for hospital campuses. Follow procedures for more than 20 emergency medical code notifications (i.e., Code Blue, Trauma Alert/Code, Heart Alert/Code, Code Delta, Internal Emergency).
• Provide excellent customer service.
• Answer TTY for community, provide assistance to the caller.
• Make decisions regarding emergency calls and dispatches accordingly, following policies and procedures.
• Provides directions to facilities for the public.

Education and experience requirements:

• High school graduate or equivalent.
• Two years customer service experience, call center experience preferred

ChristianaCare was recognized as one of "America's 100 Best Hospitals" by Healthgrades, selected as one of the Most Wired Hospitals in the US by the American Hospital Association, and ranked by US News & World Report as the #3 'Best Hospital' in the Philadelphia region out of more than 90 hospitals. To learn more click on this link https://www.youtube.com/watch?v=AZtpU0ib3t8

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hourly Pay Range: $19.48 - $28.24This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

Oct 31, 2026

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/