Customer Service Representative II - Elkton - Part time

Union Hospital of Cecil County, Inc.; Elkton (MD); On-site; USD 26,000 - 39,000; Full time

Job summary

ChristianaCare is seeking a Customer Service Specialist in Operator Services to answer calls and provide directory information to staff, visitors, patients and the public based on caller needs.

Responsibilities include managing the main hospital lines, handling emergency lines, assisting callers, and directing them to facilities with a focus on compassionate service and clear communication.

Qualifications

• High school graduate or equivalent.
• Two years customer service experience; call center experience preferred.

Responsibilities

• Answer main hospital telephone number.
• Answer all emergency (911) lines for hospital campuses.
• Follow procedures for emergency code notifications.
• Provide excellent customer service and caller assistance.
• Provide TTY assistance for community members.
• Make decisions regarding emergency calls and dispatches per policies.

Skills

Customer service experience

Call center experience

Emergency dispatch procedures

Education

High school diploma or equivalent

Job description

Job Details

Are you passionate about serving our patients with Love and Excellence? If so, consider applying for this position at ChristianaCare. We are looking for a Customer Service Specialist in Operator Services to answer calls and provide directory information to staff, visitors, patients and the public based on stated needs of the caller.

The ChristianaCare Way! When you become an employee at ChristianaCare, you are joining a healthcare organization that was named Forbes 5th Best Health System to Work for in the U.S. for 2021! Guided by excellence and love, our Caregivers enjoy many employee benefits such as work-life balance competitive pay diverse and inclusive culture.

Office Hours: Week I - Sunday & Friday, 9p- 7a Week II - Monday & Saturday - 9p - 7a

Principal duties and responsibilities

• Answer main telephone number for hospital campuses.
• Answer all emergency (911) phone lines for hospital campuses.
• Follow procedures for more than 20 emergency medical code notifications (i.e., Code Blue, Trauma Alert/Code, Heart Alert/Code, Code Delta, Internal Emergency).
• Provide excellent customer service.
• Answer TTY for community, provide assistance to the caller.
• Make decisions regarding emergency calls and dispatches accordingly, following policies and procedures.
• Provides directions to facilities for the public.

Education and experience requirements

• High school graduate or equivalent.
• Two years customer service experience, call center experience preferred.

About ChristianaCare

ChristianaCare was recognized as one of "America's 100 Best Hospitals" by Healthgrades, selected as one of the Most Wired Hospitals in the US by the American Hospital Association, and ranked by US News & World Report as the #3 'Best Hospital' in the Philadelphia region out of more than 90 hospitals.

To learn more click on this link https://www.youtube.com/watch?v=AZtpU0ib3t8

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hourly Pay Range: $19.48 - $28.24 This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date Oct 31, 2026

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program.

To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/

Christiana Hospital, Newark, Delaware. This 1,007-bed, 1.3-million-square-foot modern facility provides a level of care only available in large-scale teaching hospitals. Christiana Hospital includes Delaware's only Level-I Trauma center (as verified by the American College of Surgeons), which is prepared to handle the most extreme medical emergencies. In fact, it is the only Level-I Trauma center on the East Coast corridor between Baltimore and Philadelphia. Christiana Hospital has also been nationally recognized in U.S. News & World Report's Best Regional Hospitals rankings as #1 in Delaware and #3 in the Philadelphia metro area, plus High Performing in 9 Adult Procedures/Conditions

Christiana Care Health System Website