Customer Service Representative II - Tuesday - Saturday - Evening Shift - Newark

Mary Dickson; Newark (DE); On-site; USD 55,856,000 - 80,919,000; Full time

Job summary

ChristianaCare in Newark, DE is seeking a Customer Service Specialist in Operator Services. You will be the first point of contact for patients, visitors, caregivers, and the community, answering calls, providing information, and supporting critical communication across hospital campuses.

Qualifications include a high school diploma or GED and at least two years of customer service experience; prior call center experience is preferred. Evening shift.

Qualifications

• High school diploma or GED required.
• Minimum of two years of customer service experience.
• Previous call center experience preferred.

Responsibilities

• Answer and manage incoming calls to ChristianaCare hospital campuses.
• Respond to emergency (911) lines and follow procedures for medical code notifications.
• Deliver exceptional customer service to patients, visitors, caregivers, and the public.
• Answer TTY calls and assist community members.
• Assess emergency calls and dispatch information per policies and procedures.
• Provide directions and facility information to patients, visitors, and community members.
• Maintain professionalism in a fast-paced environment.

Skills

Communication

Problem-solving

Customer service

Education

High school diploma or GED

Job description

Are you passionate about serving others with Love and Excellence? If so, consider joining ChristianaCare as a Customer Service Specialist in our Operator Services department. In this role, you will serve as the first point of contact for patients, visitors, caregivers, and the community by answering calls, providing information, and supporting critical communication functions across our hospital campuses.

The ChristianaCare Difference

When you join ChristianaCare, you become part of one of the nation's leading healthcare organizations, committed to serving our neighbors with love and excellence every day.

Our caregivers enjoy

• Competitive pay
• Work-life balance
• A diverse, inclusive, and collaborative culture
• The opportunity to make a meaningful impact on the patient experience

Schedule

Evening Shift

Key Responsibilities

• Answer and manage incoming calls to the main telephone numbers for ChristianaCare hospital campuses.
• Respond to all emergency (911) phone lines and follow established procedures for more than 20 emergency medical code notifications, including:
• Code Blue
• Trauma Alert/Code Heart Alert/Code Code Delta Internal Emergency notifications
• Deliver exceptional customer service to patients, visitors, caregivers, and the public.
• Answer TTY calls and provide assistance to members of the community.
• Assess emergency calls and dispatch information appropriately according to policies and procedures.
• Provide directions and facility information to patients, visitors, and community members.
• Maintain professionalism and accuracy while working in a fast-paced environment.

Qualifications

• Education: High school diploma or GED required.
• Experience: Minimum of two (2) years of customer service experience required.
• Previous call center experience preferred.
• Strong communication, problem-solving, and customer service skills.
• Ability to remain calm and make sound decisions during emergency situations.

About ChristianaCare

ChristianaCare is one of the country's most dynamic healthcare organizations, centered on improving health outcomes and creating exceptional patient experiences.Guided by our values of Love and Excellence, we are committed to providing compassionate care, fostering innovation, and supporting our caregivers.ChristianaCare is an Equal Opportunity Employer.We value diversity and do not discriminate based on race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic.Reasonable accommodations are available for qualified individuals with disabilities throughout the application and employment process.

Hourly Pay Range

$19.48 - $28.24 This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting.The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.EEO Statement:ChristianaCare Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law..