Guest Services Representative - P/T - 20 hours

Christiana Care Health System; Newark (DE); On-site; USD 23,000 - 34,000; Full time

Job summary

Christiana Care Health System is seeking a service-oriented guest services associate to greet patients and visitors with warmth and provide information at the Information Desk on the Newark campuses. You will coordinate with caregivers to deliver an outstanding experience and process visitor passes with accuracy.

Requirements include a high school diploma or equivalent and at least two years of customer service experience.

Qualifications

• High school diploma or equivalent required.
• Two years of customer service experience required.

Responsibilities

• Greets patients and visitors with love and excellence and provides accurate, helpful information.
• Partners with ChristianaCare caregivers to provide exceptional experience.
• Completes assigned projects such as collating, typing, and processing visitor passes with related duties.
• Receives and documents lost or found property and answers inquiries using the R2L system (Newark and Wilmington campuses).
• Ensures Information Desk Directories are maintained and updated as needed.
• Advises volunteers and Junior Board members on daily assignments.
• Excellent oral communication skills.
• Distributes visitor badges.
• Keeps team updated on current issues before leaving shift.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Job Details

Are you service oriented and interested in working for an organization passionate about love and excellence?

This position serves as the ambassador providing an outstanding experience with a personal touch and offering a welcoming environment to all patients, visitors, and guests.

Education an Experience

• High school diploma or equivalent
• Two years of customer service experience

Principal Duties and Responsibilities:

• Greets patients and visitors with love and excellence and provides accurate, helpful information
• Partners with ChristianaCare caregivers such as patient guides, constables, patient escort, patient relations, nurse managers, volunteer coordinators/manager to provide exceptional experience.
• Completes assigned projects such as collating, typing, and processing visitor passes with other related duties as required.
• Receives, documents any lost or found property or answers any inquiries about lost and found property with the use of the Report to Learn (R2L) system, currently Newark and Wilmington campuses.
• Ensures the Information Desk Directories are maintained and are updated as needed.
• Advises the volunteers and Junior Board member's daily assignments and answers any questions or inquiries they may have during their volunteer shift.
• Excellent oral communication skills
• Distribute visitor badges
• Keeps team members updated on current issues/concerns before leaving their shift.

Hours: Evenings & weekends working a varied schedule

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hourly Pay Range: $16.50 - $24.41This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

Nov 4, 2026

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/