Hospital Operator & CSR II — Night Shift (9p-7a)

Christiana Care Health System; Elkton (MD); Presencial; USD 27 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Work-life balance

Competitive pay

Diverse and inclusive culture

Resumo da oferta

ChristianaCare Health System in Elkton, MD is seeking a Customer Service Specialist in Operator Services to answer calls and provide directory information to staff, visitors, patients and the public based on caller needs.

You will handle main hospital lines, emergency lines, TTY assistance, and direct people to facilities, while delivering excellent service and following hospital policies for emergency notifications.

Qualificações

• High school diploma or equivalent.
• Two years customer service experience, call center experience preferred.
• Ability to answer main hospital lines and emergency lines following policy.

Responsabilidades

• Answer main telephone number for hospital campuses.
• Answer all emergency (911) phone lines for hospital campuses; follow procedures for over 20 emergency notifications.
• Provide excellent customer service.
• Answer TTY for community, provide assistance to the caller.
• Make decisions regarding emergency calls and dispatches according to policies.
• Provide directions to facilities for the public.

Conhecimentos

Customer service

Call center experience

Communication skills

Phone etiquette

Formação académica

High school diploma or equivalent

Ferramentas

TTY phone system

Descrição da oferta de emprego

ChristianaCare Health System in Elkton, MD is seeking a Customer Service Specialist in Operator Services to answer calls and provide directory information to staff, visitors, patients and the public based on caller needs.

You will handle main hospital lines, emergency lines, TTY assistance, and direct people to facilities, while delivering excellent service and following hospital policies for emergency notifications.