Conversational Experience Designer

Radius Global Solutions LLC; Edina (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Radius Global Solutions LLC is seeking an Operations Support Representative in Edina, MN. The role involves handling customer service tasks, processing mail, and supporting administrative functions within a fast-paced, production-based environment.

Responsibilities include sorting/mail processing, email handling, data entry, and maintaining routes with attention to detail. A high school diploma and strong communication skills are required.

Qualifications

• Requires strong verbal and written communication skills.
• Proficient with MS Office applications.
• Ability to work in a team and multitask in a production-based environment.
• Maintain confidentiality and adhere to company policies.

Responsibilities

• Sort incoming mail by payments and correspondence.
• Process outgoing mail and mail return modules.
• Review and send outgoing consumer emails; route emails to departments.
• Maintain house routes and production-related tasks; report exceptions.
• Support Control Environment tasks and maintain timely attendance.

Skills

Interpersonal communication

MS Office

Teamwork

Attention to detail

Multitasking

Confidentiality

Education

High School Diploma or GED

Tools

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations Support Representative

Operations Support Full Time SUPPORT Edina, MN, US

4 days ago Requisition ID: 3779

Summary

Provide customer service support for client accounts, process incoming mail and accounts to verify that they are workable, document changes. Maintain house collection desks and FACS web emails. Administrative tasks may include data entry, mailings and filing

Essential Functions

• Sort incoming mail by payments received and correspondence
• Process outgoing mail
• Process mail return modules and mail forwards
• Review and send outgoing consumer emails
• Route incoming consumer emails to the proper departments
• Work and maintain house routes
• Review and report out internal exception reporting
• Help manage other tasks related to the Control Environment
• Maintain production average as directed by supervisor or manager
• Keep up-to-date knowledge,understanding,andcompliancewith governmental lawsandregulations,withfunctional area,andwith Company policiesandprocedures
• Maintain regular attendance and timeliness which are required due to the production-based nature of the business and client requirements
• Provide proactive feedback to management concerning potential problems and recommendations for improvement. Recommend process improvements for efficiencies and best practices
• Adhere to all Company, Client and Consumer confidentiality and security policies and procedures

Non-EssentialFunctions

• Perform otherdutiesasassigned

SupervisoryResponsibilities/Accountabilities

• This position does not have Supervisory Responsibilities/Accountabilities

Requirements

• High School Diploma or General Educational Development (GED)
• Excellent interpersonal and oral communication skills. Ability to listen and communicate (written and verbal) in a pleasant manner
• Proficient experience using MS Office software
• Ability to effectively interact with all staffing levels, both internally and externally
• Ability to work effectively in a team fostered and multi-tasked environment. Strong attention to detail. Must multi-task, prioritize and work efficiently
• Ability to workindependently,self-starter,energetic,demonstrategoodcommonsense,ethical andsoundjudgment, keep confidentiality and security procedures

Working Conditions

Work is generally performed within an indoor office environment utilizing standard office equipment

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Extensive use of keyboards and computers

Position Type/Expected Hours of Work

Some flexibility in hours is allowed, but the employee must be available during the department’s scheduled hours and guidelines, which may include at least one or two evening and/or weekend shifts. Full-time employees must maintain continuous full-time employment status. Because of the production-based nature of the job, employees must be able to adhere to their schedule and attendance policies

The position description lists the primary functions and requirements of the role and is not all-inclusive. Other responsibilities may be assigned at any time with or without notice. The position description is subject to change to meet the needs of the business. Reasonable accommodations will be provided to disabled individuals when such accommodations would allow the disabled individual to perform the essential functions of the position without causing an undue hardship for the Company.

Radius Global Solutions, LLC is an Equal Opportunity Employer