Customer Service Representative I

Otter Tail Power Company; Fergus Falls (MN); On-site; USD 45,000 - 59,000; Full time

Benefits offered by this job

Competitive wage

Employee Stock Ownership options

Retirement Savings with employer match

Health, disability and life insurance

Education reimbursement

Career development programs

Mental health support

Paid vacation and sick leave

Job summary

Otter Tail Power Company is seeking a Customer Service Representative to be the first point of contact for customers across multiple offices, including Fergus Falls. You will handle questions, resolve issues, and support service needs with accuracy and professionalism.

The role emphasizes strong communication, critical thinking, and the ability to learn several systems. It reports to a Customer Service Manager and offers a competitive wage and comprehensive benefits.

Qualifications

• Strong customer-service focus with accuracy and timeliness.
• Excellent written and verbal communication.
• Ability to learn and use multiple systems and Microsoft products.

Responsibilities

• Serve as the first point of contact for customers.
• Answer questions, resolve concerns, and support service needs.
• Ensure customer information is handled professionally and accurately.

Skills

Customer service

Critical thinking

Organization

Verbal communication

Written communication

Tools

Microsoft Office

Learn multiple systems

Job description

OTP Fergus Falls CSC
Fergus Falls, MN 56538, USA

Locations

Showing 1 location OTP Fergus Falls CSC
Fergus Falls, MN 56538, USA
+4 more locations

• On-site
• Travel Required : No
• Customer Service
• Full-Time
• Requisition #: CUSTO007301

Description

Customer Service Representative

Grade 5

We’re looking for Customer Service Representatives in our Bemidji, Devils Lake, Fergus Falls, Jamestown, or Milbank offices. In this role, you’ll be one of the first points of contact for our customers, helping answer questions, resolve concerns, and support service needs while making sure customer information is handled professionally and with attention to detail.

This position requires complete, accurate, and timely customer service, so strong critical thinking, organization, and written and verbal communication skills are essential. Familiarity with Microsoft products and the ability to learn and use multiple systems is important, and experience in customer service, accounting, and marketing would be beneficial. You’ll be a good fit if you enjoy helping people, solving problems, learning new systems, and being part of a team that supports customers every day.

This position will report to a Customer Service Manager.

We believe employment is a partnership and we expect excellence from our talented employees. To support our employees and help drive their career experience and goals, we offer:

• A competitive wage & benefit package.
• The expected base compensation for this role is $45,000 – $59,000 annually. Actual base compensation within the identified range will vary based on factors relevant to the position.
• Incentive plans
• Employee Stock Ownership options
• Retirement Savings Fund with employer match
• Health, disability and life insurance plan options
• Training and development opportunities, including education reimbursement.
• Career development with opportunities to participate in various leadership development programs, an online leadership course catalog, mentorship from company leaders, and more!
• Mental health support from the experts at SupportLinc as well as competitive vacation and sick leave to ensure employees are at their best when they’re working.

This role is not eligible for visa sponsorship at this time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Travel Required

No .

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.