Field Technical Support Engineer

Experis Technology Group; Oronoco (MN); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending账户

Supplemental Life Insurance

Short Term and Long Term Disability

Business Travel Insurance

401(k), Plus Match

Weekly Pay

Job summary

ManpowerGroup, via its Experis brand, is seeking a Field Technical Support Engineer to support onsite and remote accounts from Oronoco, MN. The role emphasizes clear communication, proactive problem-solving, and delivering reliable technical support to customers and service partners.

The candidate should have a technical background with 2–4 years of related experience or a technical degree with 1–2 years of relevant work.

Qualifications

• Strong communication skills and ability to present information clearly.
• Proactive problem-solving mindset with the ability to work under pressure.
• Experience delivering software service, post-sales or service delivery support.
• Thorough understanding of onsite system repair and hardware/software platforms.
• Advanced knowledge of operating systems and software; basic networking knowledge.

Responsibilities

• Clarify customer needs and ensure they are met to maintain high customer satisfaction.
• Handle customer-relations problems promptly and escalate per procedures.
• Provide post-sales software/service support for remote or local accounts.
• Deliver direct post-sales technical support to end users and service providers.
• Use monitoring tools to identify prevention opportunities and reduce repeat issues.

Skills

Communication skills

Problem solving

Onsite repair knowledge

OS and software knowledge

Networking basics

Education

Vocational/ Diploma/ Associate Degree in technical field

Degree holder with 1-2 years related experience

Job description

Our client, a technology and services organization, is seeking a Field Technical Support Engineer to join their team. As a Field Technical Support Engineer, you will be part of the customer-facing service organization supporting onsite and remote accounts. The ideal candidate will bring strong communication, a proactive problem-solving mindset, and the ability to deliver reliable technical support under pressure—so customers and service partners can get back to work quickly and confidently. Job Title: Field Technical Support Engineer Location: Oronoco, MN Pay Range: $17.25 - $22.59

What's the Job?

Maintain high-level customer satisfaction by clarifying customer needs and ensuring they are met.

Handle customer-relation problems promptly and appropriately, escalating issues according to established procedures.

Provide software service, post-sales, or service delivery support and solve application problems for remote or local accounts on standard and specialized systems.

Deliver direct post-sales systems technical support to end users and HP Authorized Service Providers.

Use proactive monitoring procedures/tools to identify problem prevention opportunities and reduce repeat issues.

What's Needed?

Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 2-4 years of working experience in related fields, or a Degree holder with 1-2 years of relevant working experience.

Thorough understanding of general/technical aspects of onsite system repair and assigned hardware/software platforms.

Advanced knowledge of operating systems and software, with basic networking and troubleshooting knowledge.

Strong communication skills, including problem analysis and the ability to present information clearly.

Ability to work independently with limited supervision, exercise ordinary problem resolution and independent judgment, and perform in high-pressure situations.

What's in it for me?

Opportunity to apply developed technical knowledge to a wide variety of moderately complex assignments.

Hands-on experience supporting remote and local accounts with both software and systems technical support.

Clear focus on customer satisfaction through timely issue resolution and appropriate escalation.

Proactive role using monitoring tools and procedures to help prevent problems before they impact customers.

Collaborative environment supporting end users and authorized service providers with direct post-sales support.

Benefits

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.