Customer Service Representative II

NVA General Practice; Billings (MT); On-site; USD 32,000 - 43,000; Full time

Job summary

Moore Lane Veterinary Hospital is seeking an experienced and exceptional customer service representative to join our growing team. We are a 24/7/365 hospital with decades of history in the Billings community.

You will greet clients, respond to questions, process incoming and outgoing patients, and handle billing and payments. You will answer phone calls, triage patient needs including emergencies, and schedule appointments. Mail and e-mail management is also required.

Qualifications

• Minimum of 3 years customer service experience.
• Availability to work weekends and evenings.

Responsibilities

• Greet clients and respond to questions; manage scheduling and triage needs.
• Process incoming/outgoing patients and handle billing and payments.
• Answer phone, email, and mail; document client data in management software.
• Escalate complex issues to senior staff as needed.
• Ensure waiting area remains clean and organized.

Job description

Role

Moore Lane Veterinary Hospital is seeking an experienced and exceptional customer service representative to join our growing team. We are a 24/7/365 hospital with decades of history in the Billings community. If you are looking to join a legacy that's never stopped, you may be the right fit for this role. The role we are looking for: Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles billing and payments. Answers phone calls, which may involve answering moderately complex questions, initial triage of patient needs including emergent cases, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 3 years customer service experience required. Weekends and evenings required.