Customer Service Representative II

Abqpetcarehospital; Billings (MT); On-site; USD 32,000 - 42,000; Full time

Job summary

Moore Lane Veterinary Hospital is seeking an experienced customer service representative to join our growing team in Billings, MT. You will greet clients, respond to questions, process patients, and handle billing in a busy veterinary setting.

This role requires at least 3 years of customer service experience and weekend/evening availability. Our team values clear communication, efficient scheduling, and compassionate patient care within a supportive environment.

Qualifications

• Minimum of 3 years customer service experience required.
• Weekend and evening availability is required.
• Ability to greet clients, answer questions and handle billing.

Responsibilities

• Greet clients and respond to questions; process incoming and outgoing patients and billing.
• Answer phones, schedule appointments, triage patient needs including emergencies.
• Handle mail and e-mail; document and update client information in the practice software.
• Escalate complex matters to senior staff and monitor waiting area for cleanliness.
• Maintain accurate service data and other pertinent information in records.

Skills

Customer service

Communication

Phone handling

Tools

Practice management software

Job description

Moore Lane Veterinary Hospital is seeking an experienced and exceptional customer service representative to join our growing team. We are a 24/7/365 hospital with decades of history in the Billings community. If you are looking to join a legacy that's never stopped, you may be the right fit for this role.

The role we are looking for:

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles billing and payments. Answers phone calls, which may involve answering moderately complex questions, initial triage of patient needs including emergent cases, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 3 years customer service experience required. Weekends and evenings required.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.