Client service rep

Marsveterinary; Los Angeles (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

Marsveterinary is looking for an experienced Client Service Representative to join their team in Los Angeles. The role involves greeting clients, scheduling appointments, and managing medical records, all while ensuring excellent service for pets and their owners.

Candidates should possess strong customer service skills and knowledge of animal care. Benefits include competitive compensation, medical, dental, vision, and generous employee pet discounts.

Qualifications

• Experience in customer service, particularly in a veterinary or healthcare setting.
• Ability to communicate effectively with clients and veterinary staff.
• Knowledge of animal care and handling is a plus.

Responsibilities

• Greet visitors and guide clients and pets to exam rooms.
• Schedule and confirm appointments for clients.
• Manage medical records and hospital maintenance.

Skills

Customer service functions

Answering telephones

Scheduling appointments

Managing medical records

Knowledge of animal husbandry

Job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team.

At VCA Miller- Robertson Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com