Customer Service Representative II

National Veterinary Associates; Billings (MT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401k with employer match

Paid time off

Job summary

Moore Lane Veterinary Hospital, part of National Veterinary Associates, is seeking an experienced customer service representative to join our 24/7/365 hospital in Billings, Montana. You will greet clients, answer questions, schedule appointments, process payments, and manage mail and emails.

You’ll maintain client data in our practice management software and escalate complex matters to senior staff. The role requires a minimum of three years in customer service, weekend and evening availability,

Qualifications

• Minimum of 3 years customer service experience.
• Experience in medical or veterinary setting preferred.
• Ability to greet clients and respond to questions.
• Weekend and evening availability required.

Responsibilities

• Greet clients, respond to questions, process incoming and outgoing patients, and handle billing and payments.
• Answer phone calls, triage patient needs including emergent cases, and schedule appointments.
• Handle incoming and outgoing mail and e-mail.
• Monitor waiting area for cleanliness and maintain client information in the practice management system.
• Escalate complex matters to senior staff and maintain accurate service data.

Skills

Customer service

Phone handling

Billing and payments

Scheduling appointments

Data entry

Tools

Practice management software

Job description

Moore Lane Veterinary Hospital is seeking an experienced and exceptional customer service representative to join our growing team. We are a 24/7/365 hospital with decades of history in the Billings community. If you are looking to join a legacy that's never stopped, you may be the right fit for this role. The role we are looking for:

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles billing and payments. Answers phone calls, which may involve answering moderately complex questions, initial triage of patient needs including emergent cases, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 3 years customer service experience required. Weekends and evenings required.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.