Customer Service Representative I (Kaimuki)

First Hawaiian Inc.; Honolulu (HI); On-site; USD 26,000 - 31,000; Full time

Job summary

First Hawaiian Bank is seeking a Customer Service Representative I at the Kaimuki Branch on Oahu to deliver friendly, accurate service to customers inside and outside the branch. You will promote bank products and refer customers to personal bankers and loan specialists as needed.

The role requires strong communication, discretion with confidential information, and basic PC skills, including typing 35 words per minute. Monday–Friday schedule with Saturday rotation may apply.

Qualifications

• Associates degree in business and/or equivalent work skills; mandatory completion of FHB CSR School.
• Minimum of 2 years as a commercial savings teller in a financial institution or two years in a retail sales environment selling products and services.
• Strong verbal and interpersonal communication skills to perform sales presentations to individuals and groups.
• Ability to use judgment and discretion regarding customer transactions and confidential information.
• PC skills in word processing.
• Must be able to type 35wpm.

Responsibilities

• Provide quality customer service to bank customers inside and outside the branch, promoting products and services.
• Inform customers of benefits and features and refer to personal bankers and loan specialists as needed.
• Maintain a professional image and represent the Bank in a positive manner.
• Support branch goals through targeted product referrals.

Skills

Verbal communication

Interpersonal skills

Sales experience

Education

Associate degree in business

Tools

PC skills

Job description

Job Description

First Hawaiian Bank is currently seeking a highly engaging, customer-focused, goals-driven, Customer Service Representative I to join our Kaimuki Branch on Oahu.

Compensation

The pay range for this role is $19.00 - $22.50/per hour, commensurate with experience; plus sales incentives.

Work Schedule

Monday - Friday 8:00AM - 4:30PM; Saturday on a rotation basis 8:30AM - 1:30PM (hours may vary)

Responsibilities

In this role, you will provide quality customer service to bank customers both inside and outside the branch, promoting the Bank's products and services which includes informing the customer of benefits and features, act as an initial contact for referral of the customer to personal bankers and specialized areas of the bank such as consumer and commercial loans, credit cards etc., while always projecting a professional image and appearance as a representative of the Bank.

Qualifications

The ideal candidate will have:

• Associates degree in business and/or equivalent work skills required. Upon acceptance into the position, mandatory completion of FHB CSR School.
• Minimum of 2 years as a commercial savings teller in a financial institution (i.e., within FHB, minimum two years teller/clerk teller experience) or two years in a retail sales environment selling products and services.
• Strong verbal and interpersonal communication skills required to perform sales presentations to individuals and groups.
• Ability to use judgement and discretion regarding customer transactions and confidential information required.
• PC skills in word processing required.
• Must be able to type 35wpm.