Customer Service Representative I-Part Time

Indiana University Health; Noblesville (IN); On-site; USD 23,000 - 29,000; Full time

Job summary

Indiana University Health Noblesville Urgent Care is hiring for a patient-facing front desk role. You will greet visitors, verify information, manage check-ins, and help schedule appointments at the Hazel Dell Parkway location.

The role requires 0–3 years of relevant experience, a High School Diploma or GED, and proficiency in Microsoft Office. A fast-paced environment and excellent communication are essential to delivering a professional patient experience.

Qualifications

• Front desk experience in healthcare settings preferred.
• Proficiency with Microsoft Office required.
• Ability to manage time in a fast-paced environment.

Responsibilities

• Provide patient-facing front desk support with a welcoming, professional presence.
• Respond to patient inquiries by phone and email promptly and professionally.
• Determine appropriate resolution methods per guidelines and document interactions.
• Collaborate with other departments to resolve issues as needed.
• Accurately gather and record patient information for scheduling.
• Process orders, exchanges, and other service requests.
• Maintain a positive, professional attitude in all patient interactions.

Skills

Customer service

Time management

Communication

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Overview

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.

SCHEDULE

Monday-Friday 7:45am-8:15pm; Saturday/Sunday 7:45am-6:15pm

• 24 hours/2 days per week; every 3 rd weekend rotation & holiday rotation

WORK LOCATION

IUH Noblesville Urgent Care-Hazel Dell Pkwy

Key Responsibilities

• Provided patient-facing front desk support, greeting visitors, managing check-ins, verifying information, and ensuring a professional and welcoming experience.
• Responds to patient/customer inquiries via phone and email in a timely and professional manner.
• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
• Collaborate with other departments for issue resolutions as necessary.
• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
• Processes orders, exchanges, and other service requests.
• Maintains professionalism and a positive attitude in all patient/customer interactions.

Requirements

• High School Diploma/GED is required.
• Requires 0-3 years of relevant experience.
• Requires proficiency in Microsoft Office.

Requires the ability to manage time effectively in a fast-paced environment.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.