Customer Service Representative I-PRN

IU Health; Bloomington (IN); On-site; USD 21,000 - 28,000; Full time

Job summary

IU Health is seeking a PRN Customer Service Associate for the Bloomington East Urgent Care in Bloomington, IN. You will handle patient inquiries by phone and email with timely, professional responses and accurate data capture to support scheduling and records.

The role requires a high school diploma, 0-3 years of experience, proficiency in Microsoft Office, and strong time-management in a fast-paced environment. On-site shifts help maintain patient satisfaction and smooth clinic operations.

Qualifications

• High School Diploma or GED required.
• 0-3 years of relevant experience.
• Proficiency in Microsoft Office.
• Ability to manage time effectively in a fast-paced environment.

Responsibilities

• Responds to patient/customer inquiries via phone and email in a timely and professional manner.
• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
• Collaborate with other departments for issue resolutions as necessary.
• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
• Processes orders, exchanges, and other service requests.
• Maintains professionalism and a positive attitude in all patient/customer interactions.

Skills

Customer service

Phone & email support

Time management

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Overview

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.

SCHEDULE*PRN*

Monday-Friday 8am-8pm

Saturday/Sunday8am-6pm

**Approximately 3-6 days per month*

WORK LOCATION

Bloomington East Urgent Care

KEY RESPONSIBILITIES

• Responds to patient/customer inquiries via phone and email in a timely and professional manner.
• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
• Collaborate with other departments for issue resolutions as necessary.
• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
• Processes orders, exchanges, and other service requests.
• Maintains professionalism and a positive attitude in all patient/customer interactions.

REQUIREMENTS

• High School Diploma/GED is required.
• Requires 0-3 years of relevant experience.
• Requires proficiency in Microsoft Office.
• Requires the ability to manage time effectively in a fast-paced environment.