Customer Service Representative I - PRN

IU Health; West Lafayette (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

IU Health is seeking team members to handle patient and customer inquiries via phone and email, ensuring timely and professional responses. The role involves documenting interactions, processing orders, and collaborating with other departments to resolve issues.

A High School Diploma or GED and 0–3 years of experience are required, with proficiency in Microsoft Office and strong time management. The position supports Lafayette South & West side Urgent Care operations, offering a structured

Qualifications

• High School Diploma or GED required.
• 0–3 years of related experience preferred.
• Proficiency in Microsoft Office.
• Ability to manage time effectively in a fast-paced environment.

Responsibilities

• Respond to patient and customer inquiries by phone and email promptly and professionally.
• Determine the best method to resolve basic issues per patient needs and guidelines.
• Collaborate with other departments to resolve issues as needed.
• Accurately collect and document patient interactions for records and scheduling.
• Process orders, exchanges, and service requests efficiently.
• Maintain professionalism and a positive attitude in all interactions.

Skills

Customer service

Phone handling

Microsoft Office

Time management

Education

High School Diploma / GED

Job description

Overview

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.

SCHEDULE

7:30am-8pm

3-12's per month; one day MUST be a weekend

WORK LOCATION

Lafayette South & West side Urgent Care

KEY RESPONSIBILITIES

• Responds to patient/customer inquiries via phone and email in a timely and professional manner.
• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
• Collaborate with other departments for issue resolutions as necessary.
• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
• Processes orders, exchanges, and other service requests.
• Maintains professionalism and a positive attitude in all patient/customer interactions.

REQUIREMENTS

• High School Diploma/GED is required.
• Requires 0-3 years of relevant experience.
• Requires proficiency in Microsoft Office.
• Requires the ability to manage time effectively in a fast-paced environment