Customer Service Rep I (Part-Time)

Sentara Healthcare Inc; Virginia Beach, Northern (VA, KY); Hybrid; USD 19,000 - 25,000; Part time

Job summary

Sentara Health in Virginia Beach seeks a part-time remote Customer Service Representative to handle member inquiries, eligibility, benefits, and billing questions during evening hours.

You will manage high-volume calls, perform data entry, scheduling, and coordinate with on-site staff if connectivity issues arise; residence in Virginia Beach or the Hampton Roads area is required.

Qualifications

• High school diploma or equivalent is required.
• Two years of customer service experience are required.
• Previous data entry experience is required.
• Prior scheduling experience is required.
• Familiar with Epic Beaker is preferred.
• Experience in a high-volume call center is preferred.

Responsibilities

• Handle incoming calls to resolve issues related to member eligibility, plan benefits, and claim payments.
• Assist with patient services such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.

Skills

Customer service

Data entry

Scheduling

Education

High school diploma

Tools

Epic Beaker

Job description

Sentara Health is currently seeking a full-time remote Customer Service Representative.

Position Status

Part Time, Evening Shift

Position Location

This is a remote position; however, candidates must reside in Virginia Beach or Hampton Roads area. You must be able to travel on-site if you have connectivity issues.

Standard Working Hours

Must be able to work between the hours of 3:30PM to 7:30PM- M-F

The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.

Education

• High school diploma or equivalentRequired

Experience

• Two years of customer service experiencerequired
• Previous data entry experiencerequired
• Prior scheduling experiencerequired
• Familiar with Epic beakerpreferred
• Experience in a high-volume call centerpreferred

Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-­art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.