Customer Service Representative I

US MED- EQUIP LLC; Town Park Estates (TN); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

US MED- EQUIP LLC is seeking a Customer Service Representative to support hospital partners by coordinating equipment orders, deliveries, and service requests. The role involves loading and securing medical gear, driving company vehicles, and assisting with warehouse tasks in a fast-paced healthcare supply environment.

The ideal candidate will have a High School diploma, a valid driver’s license with a clean 3-year record, proficiency in English, the ability to lift heavy loads, and flexibility

Qualifications

• High School diploma or equivalent.
• Valid driver’s license with clean driving record for past 3 years.
• Able to read and write in English and perform basic math.
• Lift up to 75 lbs. and push/pull up to 150 lbs.
• Willingness to work multiple shifts, including on-call as needed.
• DOT certification/physical requirement or ability to obtain.

Responsibilities

• Load, secure, and transport life-saving medical equipment and supplies.
• Safely drive and maintain company vehicles.
• Assist with service, shipping, and receiving in the branch warehouse.
• Provide professional customer service to hospital contacts.
• Coordinate daily with local sales representatives and other team members on orders and deliveries.
• Participate in business planning and professional development sessions.
• Adhere to quality management system standards.

Skills

Customer service

Communication

English literacy

Shift flexibility

Team coordination

Education

High School Diploma

Tools

Company portal

Job description

Job DescriptionJoin our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.Job Responsibilities• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions• Safely drive and maintain company vehicles• Help service, ship, and receive equipment in branch warehouse• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs• Maintain a neat appearance, including wearing a company uniform• Adhere to the operations process, including quality management system standards• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners• Participate in business planning and professional development sessions• All other duties as assignedPreferred Education•High School Graduate or equivalent•Valid driver’s license and good driving record for the past 3 yearsSkills & Abilities•Ability to provide excellent customer service to professionals in the healthcare industry•Ability to use our company portal daily to manage equipment maintenance orders and deliveries•Ability to work multiple shifts, including on-call as needed•Able to read and write in English and perform math calculations•Able to work unsupervised•Excellent communication skills•Lift up to 75 lbs. and push/pull up to 150 lbs.•Ability to pass a DOT certification/physical