Customer Service Representative I

US MED- EQUIP LLC; Orlando (FL); On-site; USD 34,000 - 52,000; Full time

Job summary

US MED- EQUIP LLC is seeking a Customer Service Representative to support hospital partners by coordinating equipment orders, delivery planning, and service requests. You will collaborate with operations and sales to ensure timely, accurate handling of life-saving medical equipment.

You will load, transport, and receive equipment, maintain a professional appearance in uniform, and follow DOT and company processes while communicating clearly with healthcare professionals.

Qualifications

• High School diploma or equivalent required.
• Valid driver’s license with a clean driving record for the past 3 years.
• Ability to lift up to 75 lbs and push/pull up to 150 lbs.
• DOT certification/physical may be required.

Responsibilities

• Load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions.
• Safely drive and maintain company vehicles.
• Help service, ship, and receive equipment in branch warehouse.
• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs.
• Maintain a neat appearance, including wearing a company uniform.
• Adhere to the operations process, including quality management system standards.
• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners.
• Participate in business planning and professional development sessions.
• All other duties as assigned.

Skills

Customer service

Communication

Reading & writing English

Mathematical calculations

Unsupervised work

On-call shifts

DOT certification/physical

Loading/Lifting

Portal usage

Education

High School Diploma or equivalent

Tools

Company portal

Job description

Job DescriptionJoin our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.Job Responsibilities• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions• Safely drive and maintain company vehicles• Help service, ship, and receive equipment in branch warehouse• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs• Maintain a neat appearance, including wearing a company uniform• Adhere to the operations process, including quality management system standards• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners• Participate in business planning and professional development sessions• All other duties as assignedPreferred Education•High School Graduate or equivalent•Valid driver’s license and good driving record for the past 3 yearsSkills & Abilities•Ability to provide excellent customer service to professionals in the healthcare industry•Ability to use our company portal daily to manage equipment maintenance orders and deliveries•Ability to work multiple shifts, including on-call as needed•Able to read and write in English and perform math calculations•Able to work unsupervised•Excellent communication skills•Lift up to 75 lbs. and push/pull up to 150 lbs.•Ability to pass a DOT certification/physical