Customer Service Representative I

US MED- EQUIP LLC; West Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

US MED- EQUIP LLC in South Carolina is seeking a Customer Service Representative to support hospital partners by coordinating equipment orders, deliveries, and service needs. You will work with operations and sales to ensure timely, accurate processing and professional interactions.

The role requires a high school diploma, a valid driver's license with a good driving record, ability to lift 75 lbs, DOT/physical compliance, and willingness to work multiple shifts, including on-call as needed.

Qualifications

• Ability to provide excellent customer service to healthcare professionals.
• Read/write English and perform basic math calculations.
• Lift up to 75 lbs and push/pull up to 150 lbs; able to pass DOT physical.

Responsibilities

• Load, secure, and transport life-saving medical equipment to healthcare institutions.
• Safely drive and maintain company vehicles.
• Service, ship, and receive equipment in the branch warehouse.
• Provide professional customer service to hospital contacts.
• Coordinate daily with local sales and other teams on orders and deliveries.
• Participate in business planning and professional development sessions.
• Maintain a neat appearance and wear a company uniform.

Skills

Customer service

Communication skills

English literacy

Lift up to 75 lbs

DOT certification/physical

Multi-shift availability

Education

High School Diploma or equivalent

Tools

Company portal

Job description

Job DescriptionJoin our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.Job Responsibilities• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions• Safely drive and maintain company vehicles• Help service, ship, and receive equipment in branch warehouse• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs• Maintain a neat appearance, including wearing a company uniform• Adhere to the operations process, including quality management system standards• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners• Participate in business planning and professional development sessions• All other duties as assignedPreferred Education•High School Graduate or equivalent•Valid driver’s license and good driving record for the past 3 yearsSkills & Abilities•Ability to provide excellent customer service to professionals in the healthcare industry•Ability to use our company portal daily to manage equipment maintenance orders and deliveries•Ability to work multiple shifts, including on-call as needed•Able to read and write in English and perform math calculations•Able to work unsupervised•Excellent communication skills•Lift up to 75 lbs. and push/pull up to 150 lbs.•Ability to pass a DOT certification/physical