Customer Service Representative I

US MED- EQUIP LLC; City of Pewaukee (WI); On-site; USD 37,000 - 52,000; Full time

Job summary

US MED- EQUIP LLC in Wisconsin seeks a Customer Service Representative to support hospital partners by coordinating equipment orders, loading and transporting life-saving medical devices, and delivering exceptional service. You will work with operations and the sales team, help service, ship, and receive equipment in the branch warehouse, and communicate with clinicians to meet patient and equipment needs.

A high school diploma and valid driver’s license are required; DOT certification may be

Qualifications

• High School Diploma or equivalent required.
• Valid driver’s license with good driving record.
• DOT certification/physical may be required by role.
• Ability to read and write English and perform basic math.

Responsibilities

• Load, secure, and transport life-saving medical equipment and supplies.
• Safely drive and maintain company vehicles.
• Service, ship, and receive equipment in branch warehouse.
• Provide professional customer service to hospital contacts.

Skills

Customer service

Excellent communication

English literacy

Math calculations

Work multitasking

On-call availability

Reads/writes English

Lift 75 lbs

Push/pull 150 lbs

Valid driver’s license

DOT certification/physical

Team coordination with sales

Education

High School Diploma or equivalent

Tools

Company portal

Job description

Job DescriptionJoin our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.Job Responsibilities• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions• Safely drive and maintain company vehicles• Help service, ship, and receive equipment in branch warehouse• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs• Maintain a neat appearance, including wearing a company uniform• Adhere to the operations process, including quality management system standards• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners• Participate in business planning and professional development sessions• All other duties as assignedPreferred Education•High School Graduate or equivalent•Valid driver’s license and good driving record for the past 3 yearsSkills & Abilities•Ability to provide excellent customer service to professionals in the healthcare industry•Ability to use our company portal daily to manage equipment maintenance orders and deliveries•Ability to work multiple shifts, including on-call as needed•Able to read and write in English and perform math calculations•Able to work unsupervised•Excellent communication skills•Lift up to 75 lbs. and push/pull up to 150 lbs.•Ability to pass a DOT certification/physical