Customer Service Representative I

US MED- EQUIP LLC; Tempe (AZ); On-site; USD 36,000 - 60,000; Full time

Job summary

US MED- EQUIP LLC is seeking a Customer Service Representative in Tempe, AZ to load and transport life-saving medical equipment, provide professional support to hospital partners, and coordinate with sales and operations to fulfill orders. The role requires a valid driver’s license, ability to lift up to 75 lbs, and DOT/physical certification.

You will work with the operations and sales teams to ensure timely delivery, maintain vehicle and equipment condition, and participate in continuous

Qualifications

• High School Diploma or equivalent.
• Valid driver’s license with good driving record.
• DOT certification/physical as required.
• Ability to lift 75 lbs and push/pull 150 lbs.
• Excellent communication and customer service skills.

Responsibilities

• Load, secure, and transport life-saving medical equipment and supplies.
• Safely drive and maintain company vehicles.
• Service, ship, and receive equipment in branch warehouse.
• Provide professional customer service to hospital contacts.
• Maintain a neat appearance and wear company uniform.
• Adhere to operations and quality management standards.
• Coordinate daily with local sales and other teams on orders and deliveries.
• Participate in planning and professional development sessions.
• All other duties as assigned.

Skills

Customer service

English literacy

Communication skills

Problem solving

Math calculations

Independent work

Physical stamina

Education

High School Diploma

Tools

Company portal

Job description

Job DescriptionJoin our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.Job Responsibilities• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions• Safely drive and maintain company vehicles• Help service, ship, and receive equipment in branch warehouse• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs• Maintain a neat appearance, including wearing a company uniform• Adhere to the operations process, including quality management system standards• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners• Participate in business planning and professional development sessions• All other duties as assignedPreferred Education•High School Graduate or equivalent•Valid driver’s license and good driving record for the past 3 yearsSkills & Abilities•Ability to provide excellent customer service to professionals in the healthcare industry•Ability to use our company portal daily to manage equipment maintenance orders and deliveries•Ability to work multiple shifts, including on-call as needed•Able to read and write in English and perform math calculations•Able to work unsupervised•Excellent communication skills•Lift up to 75 lbs. and push/pull up to 150 lbs.•Ability to pass a DOT certification/physical