Customer Service Representative I

US MED- EQUIP LLC; Smyrna (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

US MED- EQUIP LLC is seeking a Customer Service Representative to support hospital partners by coordinating equipment orders, deliveries, and maintenance requests. You will work with operations and the sales team to ensure timely, accurate service.

The role includes loading and transporting equipment, warehouse duties, and communicating with clinicians and hospital staff. A valid CDL/ DOT certification may be required, and the position involves physical tasks and on-site collaboration.

Qualifications

• High School diploma or equivalent.
• Valid driver’s license with a clean driving record for the past 3 years.
• Ability to read and write in English and perform math calculations.
• Ability to work unsupervised and deliver excellent customer service.

Responsibilities

• Load, secure, and transport life-saving medical equipment to healthcare institutions.
• Safely drive and maintain company vehicles.
• Service, ship, and receive equipment in the branch warehouse.
• Provide professional customer service to hospital contacts and coordinate with sales and operations.

Skills

Customer service

Communication skills

English proficiency

Team coordination

Multitasking

Math calculations

Unsupervised work

Reading/writing

Education

High School Diploma

Tools

Company portal

Job description

Job DescriptionJoin our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.Job Responsibilities• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions• Safely drive and maintain company vehicles• Help service, ship, and receive equipment in branch warehouse• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs• Maintain a neat appearance, including wearing a company uniform• Adhere to the operations process, including quality management system standards• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners• Participate in business planning and professional development sessions• All other duties as assignedPreferred Education•High School Graduate or equivalent•Valid driver’s license and good driving record for the past 3 yearsSkills & Abilities•Ability to provide excellent customer service to professionals in the healthcare industry•Ability to use our company portal daily to manage equipment maintenance orders and deliveries•Ability to work multiple shifts, including on-call as needed•Able to read and write in English and perform math calculations•Able to work unsupervised•Excellent communication skills•Lift up to 75 lbs. and push/pull up to 150 lbs.•Ability to pass a DOT certification/physical