Customer Service Representative I

US MED- EQUIP LLC; Solon (OH); On-site; USD 36,000 - 54,000; Full time

Job summary

US MED- EQUIP LLC招聘一名客户服务代表，负责与运营和销售团队协作，向医院伙伴提供卓越的客户服务。职位涉及运输、维护设备及仓库收发等日常工作。

候选人需具备高中文凭或同等学历，持有效驾照，并能在多班制和必要时的随叫随到工作。具备DOT认证/体检优先。

Qualifications

• Customer service to professionals in the healthcare industry.
• Must be able to read and write in English and perform math calculations.
• Able to work unsupervised and handle shifts, including on-call as needed.
• Must have valid driver’s license with a clean driving record for the past 3 years.

Responsibilities

• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions.
• Safely drive and maintain company vehicles.
• Help service, ship, and receive equipment in branch warehouse.
• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs.
• Coordinate daily with local sales representative and other team members on equipment orders and delivery, planning and support to healthcare partners.
• Adhere to the operations process, including quality management system standards.
• All other duties as assigned.

Skills

Customer service

Communication

English literacy

Physical ability

DOT certification

Education

High School Diploma or equivalent

Tools

Company portal

Job description

Job DescriptionJoin our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.Job Responsibilities• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions• Safely drive and maintain company vehicles• Help service, ship, and receive equipment in branch warehouse• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs• Maintain a neat appearance, including wearing a company uniform• Adhere to the operations process, including quality management system standards• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners• Participate in business planning and professional development sessions• All other duties as assignedPreferred Education•High School Graduate or equivalent•Valid driver’s license and good driving record for the past 3 yearsSkills & Abilities•Ability to provide excellent customer service to professionals in the healthcare industry•Ability to use our company portal daily to manage equipment maintenance orders and deliveries•Ability to work multiple shifts, including on-call as needed•Able to read and write in English and perform math calculations•Able to work unsupervised•Excellent communication skills•Lift up to 75 lbs. and push/pull up to 150 lbs.•Ability to pass a DOT certification/physical