Customer Service Representative I

US MED- EQUIP LLC; Centennial (CO); On-site; USD 38,000 - 60,000; Full time

Job summary

US MED- EQUIP LLC is seeking a Customer Service Representative to support hospital partners by coordinating equipment orders, deliveries, and maintenance through our branch. You will load and deliver equipment, assist with shipping/receiving, and provide professional service to clinical contacts.

Qualifications include a High School diploma, strong English communication, and the ability to handle multiple tasks over shifts, including on-call as needed.

Qualifications

• Provide excellent customer service to hospital professionals.
• Use company portal to manage orders and deliveries.
• Read/interpret orders and coordinate with sales/ops teams.

Responsibilities

• Load, secure, and transport life-saving medical equipment and supplies.
• Safely drive and maintain company vehicles.
• Assist in shipping/receiving at branch warehouse.
• Provide professional customer service to hospital contacts.
• Coordinate daily with local sales and other teams on orders and delivery.
• Participate in planning and professional development sessions.

Skills

Customer service

English communication

Multitasking

Team coordination

Reading/writing

Physical stamina

Education

High School diploma

Tools

Company portal

Job description

Job DescriptionJoin our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.Job Responsibilities• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions• Safely drive and maintain company vehicles• Help service, ship, and receive equipment in branch warehouse• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs• Maintain a neat appearance, including wearing a company uniform• Adhere to the operations process, including quality management system standards• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners• Participate in business planning and professional development sessions• All other duties as assignedPreferred Education•High School Graduate or equivalent•Valid driver’s license and good driving record for the past 3 yearsSkills & Abilities•Ability to provide excellent customer service to professionals in the healthcare industry•Ability to use our company portal daily to manage equipment maintenance orders and deliveries•Ability to work multiple shifts, including on-call as needed•Able to read and write in English and perform math calculations•Able to work unsupervised•Excellent communication skills•Lift up to 75 lbs. and push/pull up to 150 lbs.•Ability to pass a DOT certification/physical