Customer Service Representative I

US MED- EQUIP LLC; Rancho Cordova (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

US MED- EQUIP LLC is hiring a Customer Service Representative to support hospital partners with frontline order handling and equipment delivery coordination.

Responsibilities include loading, securing, and transporting life-saving medical equipment, coordinating with sales and operations, and maintaining professional communication. The role requires valid DL, ability to lift 75 lbs, and on-call shifts as needed.

Qualifications

• High School Diploma or equivalent.
• Valid driver's license with a clean driving record for the past 3 years.
• Ability to read and write in English and perform basic math calculations.
• Ability to lift up to 75 lbs and push/pull up to 150 lbs.
• Ability to work multiple shifts, including on-call as needed.
• Excellent communication and customer-service skills.

Responsibilities

• Load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions.
• Safely drive and maintain company vehicles.
• Help service, ship, and receive equipment in branch warehouse.
• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs.
• Maintain a neat appearance, including wearing a company uniform.
• Adhere to the operations process, including quality management system standards.
• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners.
• Participate in business planning and professional development sessions.
• All other duties as assigned.

Skills

Customer service

Communication skills

English proficiency

Math skills

Ability to work unsupervised

On-call availability

DOT certification/physical

Education

High School Diploma or equivalent

Job description

Job DescriptionJoin our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.Job Responsibilities• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions• Safely drive and maintain company vehicles• Help service, ship, and receive equipment in branch warehouse• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs• Maintain a neat appearance, including wearing a company uniform• Adhere to the operations process, including quality management system standards• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners• Participate in business planning and professional development sessions• All other duties as assignedPreferred Education•High School Graduate or equivalent•Valid driver’s license and good driving record for the past 3 yearsSkills & Abilities•Ability to provide excellent customer service to professionals in the healthcare industry•Ability to use our company portal daily to manage equipment maintenance orders and deliveries•Ability to work multiple shifts, including on-call as needed•Able to read and write in English and perform math calculations•Able to work unsupervised•Excellent communication skills•Lift up to 75 lbs. and push/pull up to 150 lbs.•Ability to pass a DOT certification/physical