Customer Service Representative I

US MED- EQUIP LLC; Salt Lake City (UT); On-site; USD 35,000 - 52,000; Full time

Job summary

US MED- EQUIP LLC in Salt Lake City, UT, is seeking a Customer Service Representative to support hospital partners by coordinating equipment orders, deliveries, and service needs. You will work with operations and the sales team to provide professional care, answer questions, and ensure timely, accurate communication.

This role requires excellent written and verbal communication, the ability to read English, perform basic math, and lift up to 75 lbs; a DOT certification/physical may be required.

Qualifications

• Excellent customer service to healthcare professionals required.
• Able to use the company portal to manage orders and deliveries.
• Read/write English and perform basic math skills.
• Willing to work multiple shifts, including on-call as needed.

Responsibilities

• Load, secure, and transport life-saving medical equipment and supplies.
• Safely drive and maintain company vehicles.
• Support service, ship, and receive equipment in branch warehouse.
• Provide professional customer service to hospital contacts and clinicians.
• Coordinate daily with sales and operations on orders and deliveries.
• Maintain neat appearance in company uniform.
• Adhere to quality management system standards.

Skills

Customer service

Communication

English literacy

Shift flexibility

Unsupervised work

Math calculations

DOT certification/physical

Education

High School Graduate

Job description

Job DescriptionJoin our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.Job Responsibilities• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions• Safely drive and maintain company vehicles• Help service, ship, and receive equipment in branch warehouse• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs• Maintain a neat appearance, including wearing a company uniform• Adhere to the operations process, including quality management system standards• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners• Participate in business planning and professional development sessions• All other duties as assignedPreferred Education•High School Graduate or equivalent•Valid driver’s license and good driving record for the past 3 yearsSkills & Abilities•Ability to provide excellent customer service to professionals in the healthcare industry•Ability to use our company portal daily to manage equipment maintenance orders and deliveries•Ability to work multiple shifts, including on-call as needed•Able to read and write in English and perform math calculations•Able to work unsupervised•Excellent communication skills•Lift up to 75 lbs. and push/pull up to 150 lbs.•Ability to pass a DOT certification/physical