Patient Service Representative- Part-Time Weekends

Putnam County Hospital - Greencastle, Indiana; Greencastle (IN); On-site; USD 16,531 - 24,796; Part time

Job summary

Putnam County Hospital - Greencastle, Indiana, is seeking a part-time front desk patient access coordinator for a physician office located at YMCA in Greencastle. The role greets patients, manages check-in/check-out, verifies insurance, and schedules appointments.

You will enter patient demographics and billing data in the EMR, collect copays, answer calls, and ensure HIPAA-compliant, confidential service in a rural health setting.

Qualifications

• High school graduate or equivalent.
• No prior related experience required.
• Driver's license required.
• Travel to different sites more than 25% of the time.
• Must be 18 years or older.

Responsibilities

• Welcomes patients and visitors and answers inquiries or refers questions to staff.
• Handles check-in, check-out, and rescheduling procedures.
• Verifies insurance coverage.
• Collects copays and balances at time of appointment.
• Answers and triages incoming calls.
• Explains office policies, insurance coverage, and services.
• Schedules appointments to optimize provider time and space.
• Enters patient demographics, billing, and insurance data into the EMR.
• Distributes documents to appropriate staff in a timely manner.
• Reviews next-day schedule and follows up on missing paperwork.
• Opens and closes the office per established protocols.
• Performs other duties as assigned.

Skills

Data entry

Multi-tasking

Organization

Attention to detail

Customer service

HIPAA compliance

Professionalism

Confidentiality

Education

High school diploma or equivalent

Tools

Allscripts

Epic

CPSI

Job description

Job Details

Job Location: YMCA - Greencastle, IN 46135

Position Type: Part Time

Job Shift: Day

Job Summary:

Greets patients, organizes patient files, and moves patients through a pre-determined schedule of appointments at a physician's office.

Job Duties/Responsibilities

• Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members
• Efficiently conducts check-in, check-out, and rescheduling procedures
• Verifies insurance coverage
• Collect copays and balances at time of appointment
• Answers, triages, and appropriately routes incoming calls
• Explains office policies, insurance coverage, and services available to patients
• Schedules appointments for the physicians and physician assistant to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms. Prepares a daily schedule of examinations for each provider
• Accurately enters all patient demographic, billing, and insurance information in the Electronic Medical Record
• Receives, reviews, and distributes documentation to appropriate staff members in a timely manner
• Reviews patient schedule for following day and verifies all necessary paperwork is on file. Follows up with patients for any missing documentation
• Follows established protocols for opening and closing office
• Performs other duties as assigned

Qualifications

Education Experience:

HS Graduate or Equivalent

Years of Related Experience:

None

License/Certificate Required:

No

Driver's License Required:

Yes

Travel Requirements:

>25%

Age Requirement:

18+

Job Requirements

• Accurate data entry
• Ability to multi-task
• Excellent organizational and time management skills
• Strong attention to detail
• Ability to work well with a rural health/diverse population.
• well-rounded personality
• Ability to work in a fast-paced environment
• Ability to work with integrity, professionalism, and confidentiality
• Abides by all hospital policies and procedures
• Abides by HIPAA (Health Information Portability and Accountability Act) guidelines

Preferred Skills

• Knowledge of medical terminology
• Familiarity with Allscripts, Epic, CPSI
• Exceptional customer service skills
• Knowledge of Medicare, Medicaid, and other insurances