Customer Service Representative I

US Med-Equip; Allendale (NJ); On-site; USD 25,000 - 34,000; Full time

Job summary

US Med-Equip is seeking a Customer Service Representative to support hospital partners by coordinating equipment orders, shipments, and on-site service. You will work with operations and the sales team to deliver exceptional customer service and ensure timely equipment delivery.

Responsibilities include loading and securing equipment, driving company vehicles, and maintaining branch inventory. A high school diploma, valid license, and the ability to pass a DOT certification are required.

Qualifications

• High School Diploma or equivalent.
• Valid driver's license and clean driving record for past 3 years.
• Ability to pass a DOT certification/physical.
• Able to read and write in English and perform math calculations.
• Lift up to 75 lbs. and push/pull up to 150 lbs.

Responsibilities

• Load, secure, and transport life-saving medical equipment and supplies to healthcare institutions.
• Safely drive and maintain company vehicles.
• Help service, ship, and receive equipment in branch warehouse.
• Provide professional customer service to hospital contacts and understand their patient and equipment needs.
• Coordinate daily with sales and operations teams on orders and deliveries.
• Maintain a neat appearance and wear a company uniform.
• Adhere to the operations process and quality management system standards.

Skills

Customer service oriented

English literacy

Excellent communication

DOT certification eligibility

Portal proficiency

Lift heavy objects

Education

High School Diploma or equivalent

Tools

Company portal

Job description

Job DescriptionJoin our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.Job Responsibilities• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions• Safely drive and maintain company vehicles• Help service, ship, and receive equipment in branch warehouse• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs• Maintain a neat appearance, including wearing a company uniform• Adhere to the operations process, including quality management system standards• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners• Participate in business planning and professional development sessions• All other duties as assignedPreferred Education•High School Graduate or equivalent•Valid driver’s license and good driving record for the past 3 yearsSkills & Abilities•Ability to provide excellent customer service to professionals in the healthcare industry•Ability to use our company portal daily to manage equipment maintenance orders and deliveries•Ability to work multiple shifts, including on-call as needed•Able to read and write in English and perform math calculations•Able to work unsupervised•Excellent communication skills•Lift up to 75 lbs. and push/pull up to 150 lbs.•Ability to pass a DOT certification/physical