Customer Service Representative I

US Med-Equip; Solon (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

US Med-Equip in Solon, OH is seeking a Customer Service Representative to support clinicians and hospital partners. You will work with operations and sales to ensure timely delivery, accurate orders, and responsive service.

The role involves loading and securing equipment, driving company vehicles, receiving and shipping items at the branch, and clear communication with healthcare contacts. A high school diploma, valid driver’s license, and strong English are required.

Qualifications

• High School diploma or equivalent.
• Valid driver’s license with clean driving record for the past 3 years.
• Excellent communication and math skills.
• Able to lift up to 75 lbs and push/pull up to 150 lbs.

Responsibilities

• Carefully load, secure, and transport life-saving equipment to healthcare facilities.
• Safely drive and maintain company vehicles.
• Service, ship, and receive equipment in branch warehouse.
• Provide professional customer service to hospital contacts and respond to patient and equipment needs.
• Coordinate daily with local sales representatives and other team members on orders and deliveries.
• Adhere to operations processes and quality management system standards.

Skills

Customer service

English fluency

Math skills

Portal usage

Multi-shift

On-call

Heavy lifting

Education

High School Diploma

Job description

Job DescriptionJoin our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.Job Responsibilities• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions• Safely drive and maintain company vehicles• Help service, ship, and receive equipment in branch warehouse• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs• Maintain a neat appearance, including wearing a company uniform• Adhere to the operations process, including quality management system standards• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners• Participate in business planning and professional development sessions• All other duties as assignedPreferred Education•High School Graduate or equivalent•Valid driver’s license and good driving record for the past 3 yearsSkills & Abilities•Ability to provide excellent customer service to professionals in the healthcare industry•Ability to use our company portal daily to manage equipment maintenance orders and deliveries•Ability to work multiple shifts, including on-call as needed•Able to read and write in English and perform math calculations•Able to work unsupervised•Excellent communication skills•Lift up to 75 lbs. and push/pull up to 150 lbs.•Ability to pass a DOT certification/physical