Remote | Customer Service Representative -Hotel Reservations | Entry Level

Premier Destination Group; Michigan; Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Flexible remote schedule

Training access to booking tools

Supportive team culture

Travel discounts and perks

Job summary

Premier Destination Group is seeking a Customer Service Representative – Hotel Reservations (Remote) to assist clients in booking, updating, and managing hotel stays from a home office. The role emphasizes friendly, professional service and accurate record-keeping.

You will communicate via phone, email, and messaging; provide pricing and availability details; and support travelers with changes. We offer a flexible remote schedule, training, access to booking tools, and travel perks to help you

Qualifications

• Proven customer service and hospitality skills.
• Excellent communication, both written and spoken.
• Comfort with computers and online booking tools.
• Ability to work independently from a home office.

Responsibilities

• Assist clients with booking and updating hotel reservations.
• Provide details on amenities, pricing, and availability.
• Manage reservation changes and keep accurate records.
• Communicate professionally by phone, email, and messaging.

Skills

Communication skills

Detail-oriented

Self-motivated

Basic computer skills

Reliable internet

Customer service experience

Job description

Customer Service Representative – Hotel Reservations (Remote)

Assist clients with booking, updating, and managing hotel reservations while delivering exceptional customer service—all from your home office.

Key Responsibilities:

• Help clients choose and book hotel accommodations
• Provide details on amenities, pricing, and availability
• Manage reservation changes and maintain accurate records
• Communicate professionally via phone, email, and messaging

Qualifications:

• Strong communication and hospitality skills
• Professional, detail-oriented, and self-motivated
• Basic computer proficiency and reliable internet
• Customer service or hospitality experience is a plus

What We Offer:

• Flexible remote schedule
• Training and access to booking tools
• Supportive team culture
• Income-earning possibilities based on performance
• Travel discounts and perks

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.