Customer Service Representative – Growth & Benefits

Classic Collision Corporate Services LLC; Chattanooga (TN); In loco; USD 19.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company match 401K

Paid Time Off – 6 Paid Holiday

Rewarding Work

Supportive Team Culture

Descrizione del lavoro

Classic Collision in Chattanooga, TN is hiring a Customer Service Representative to be the first contact for customers and to guide them through the repair process, explain insurance steps, and coordinate rental car and towing services.

The role requires strong communication, organization, and the ability to thrive in a fast-paced shop environment; you will support the service team, maintain records, and help ensure a smooth customer experience from intake to completion.

Competenze

• Must be at least 18 years of age.
• Previous experience in customer service, sales, or other related fields is preferred.
• Must have a valid driver's license and be eligible for coverage under company insurance policy.
• Effective communication (written and verbal) and interpersonal skills are required.
• Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment.

Mansioni

• Explain and educate customers on repair process on a high level, including insuranceclaim information and processes.
• Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.
• Coordinate Rental Car /Tow companies to provide one-stop service to all customers.
• Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate.
• May assist in customer communication throughout the repair process.
• Monitor DRP assignments, estimate/repair appointments and capture rates of assignments.
• Follow up on all DRP assignments present and past to maintain sales for the center.
• Maintain DRP logbooks and Enterprise ARMS daily.
• Assist with reconciling invoices to payables report daily and monthly (as applicable)
• Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area.
• Perform otheradministrative tasks andduties as required to successfully meet the needs of the business.
• Other duties as assigned.

Conoscenze

Customer service experience

Communication skills

Organization & multitasking

Driver's license

Descrizione del lavoro

Classic Collision in Chattanooga, TN is hiring a Customer Service Representative to be the first contact for customers and to guide them through the repair process, explain insurance steps, and coordinate rental car and towing services.

The role requires strong communication, organization, and the ability to thrive in a fast-paced shop environment; you will support the service team, maintain records, and help ensure a smooth customer experience from intake to completion.