Customer Service Representative (German - speaking) Remote - Sports Clothing Industry PM01

CNX; United States; Remote; USD 20,000 - 24,000; Full time

Benefits offered by this job

Permanent contract

Barcelona office (remote)

Full paid training

Career development programs

Job summary

Concentrix is seeking a German-speaking Customer Service Representative to join our remote team for Barcelona-based operations. You will handle incoming calls, emails, and messages, resolve issues within SLA, and maintain product knowledge across customer applications.

We value bilingual candidates with strong listening skills, a customer-first attitude, and the ability to progress calls to resolution. This role includes a 39-hour workweek, a permanent contract, paid training, and opportunities

Qualifications

• Bilingual in German and English required.
• Customer service experience preferred.
• Ability to work remotely in Barcelona time zone.

Responsibilities

• Take incoming customer calls via telephone, email, voicemail, or other alerts and resolve user requests.
• Log call details in the call management system and provide responses within SLA.
• Maintain up-to-date knowledge of applications and products used by customers.

Skills

German language

English language

Customer service

Job description

Job Title:

Customer Service Representative (German - speaking) Remote - Sports Clothing Industry PM01

Job Description

Ready to ditch the ordinary and embrace the extraordinary? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (remote) you will be part of our team of game-changers who are powering the brands of the future.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Customer Service Representative on our team, you will:

• Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users’ demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.

Your qualifications

We embrace our game‑changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are proficient or bilingual in German plus an advanced level English
• Have good disposition to work in a customer service environment
• Have customer care skills – ability to listen to and understand the customers’ need
• Can take ownership of, and progress calls to resolution or to elevate call to resolution

It will be a plus if you have:

• Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

• 39 hours/week permanent contract
• Schedule: Monday to Saturday schedule from 11:00 to 20:00
• Salary 19,623 euros gross/year + up to 2,440 euros gross/year in bonus
• Excellent office location in Barcelona
• Full paid training on the company and the project you’ll be working on
• Career development programs and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game‑changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English, German (Required)

Time Type:

Full time