Customer Service Representative (Bilingual: Spanish & English) On-Site

Concentrix; Charlotte (NC); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employee Assistance Program (EAP)

Paid time off and holidays

Paid training days

Performance-based incentives

Employee referral bonuses

Job summary

Concentrix in Charlotte, NC is hiring a Bilingual Customer Service Representative (Spanish/English) on-site. You'll welcome customers, handle varied inquiries, and guide them through products and services with empathy.

This Fortune 500 company offers growth opportunities, paid training, and a comprehensive benefits package including medical, dental, vision insurance, PTO, and EAP. Join a diverse team dedicated to delivering exceptional customer experiences.

Qualifications

• Fluent in reading, writing and speaking Spanish and English.
• 1 year of customer service experience (retail, restaurant, or call centre) preferred.
• High School Diploma or equivalent.
• Proficiency in fast-paced multitasking.
• Eagerness to learn new technologies.
• Computer proficiency in Windows-based applications.

Responsibilities

• Welcome customers to the brand and products.
• Handle multiple call types from North America and answer inquiries clearly.
• Assist with navigation, roadside assistance, vehicle warranty and recalls; recommend products.
• Listen to customers' needs with empathy and build rapport.
• Deliver expert customer experiences with a smile.

Skills

Bilingual English/Spanish

Customer service

Multitasking

Windows-based applications

Education

High School Diploma

Tools

Windows-based applications

Job description

Join a world-class team in Charlotte, NC, as a Bilingual Customer Service Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and tech-based solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Bilingual Customer Service Representative position at Concentrix is the right place for you!

As a Customer Service Representative (Bilingual: English / Spanish) On-Site, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative (Bilingual: Spanish/English), you’ll:

• Welcome customers to the brand and our variety of products
• Handle multiple call types from our various members in North America and answer general customer inquiries clearly and professionally
• Assist customers with navigation and roadside assistance or vehicle warranty and recalls while making tailored recommendation on our products and services to meet their needs
• Listen attentively to our Member's needs, while demonstrating empathy and building rapport
• Deliver expert customer experiences…with a smile

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Bilingual: Spanish/English) role include:

• The ability to read, write, and speak Spanish and English Fluently
• 1 year of customer service experience (Retail, Restaurant, and or Call Centre experience) us beneficial
• A High School Diploma (or equivalent)
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Computer proficiency (including knowledge of windows-based application)

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

• The base salary range for this position is $20 - $23/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), paid time off and holidays, and paid training days. We accept applications on an ongoing basis.
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• A modern, state-of-the-art office setting with advanced technologies and a great team

JOB AVAILABILITY

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.