German Customer Support Specialist – Banking Sector

CBT; Georgia; On-site; USD 24,364 - 25,770; Full time

Benefits offered by this job

Competitive salary

Annual performance bonus

Structured onboarding & paid training

Job summary

CBT is seeking a German Customer Support Specialist to join their international team in Valencia. This role involves assisting customers through phone, chat, and email, managing banking inquiries, and ensuring high-quality service. Ideal candidates are native German speakers, have a B2 level in Spanish, possess strong communication skills, and enjoy problem-solving. The position offers an initial 3-month contract leading to permanent employment, a competitive salary of €20,800 annually, plus bonuses. Training begins on May 18, 2026.

Qualifications

• Excellent communication skills and a passion for helping customers via phone, chat, and email.
• Previous customer support experience is a plus.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist customers via phone, chat, and email.
• Manage banking inquiries and front desk support issues.
• Deliver clear and professional solutions.
• Ensure high-quality customer experience.
• Resolve incidents efficiently and accurately.

Skills

Native German speaker

Spanish level B2 or higher

Strong communication skills

Customer support experience

Job description

German Customer Support Specialist – Banking Sector

Valencia, Spain | International Banking Project | Career Growth Opportunity

Join the Teleservices company and become part of an international customer support team working for a leading name in the banking sector.

If you are a native German speaker with excellent communication skills and a passion for helping customers via phone, chat, and email, this is your opportunity to build a long-term career in Valencia within a global financial environment.

Why This Opportunity Stands Out

• Prestigious international banking project
• Permanent contract after 3 months
• Competitive salary + annual bonus
• Structured onboarding & paid training
• Multicultural working environment
• Multichannel customer support role
• High quality of life in Valencia

Position Details

Role: German Customer Support Specialist – Banking Sector

Location: Valencia

Start Date: 18 May 2026

Contract Structure

• Initial 3-month temporary contract
• Permanent contract based on performance

Salary Package – Valencia

• €20,800 gross/year
  • €1,200 annual performance bonus

Your Responsibilities

You will be responsible for:

• Assisting customers via phone, chat, and email
• Managing banking inquiries and front desk support issues
• Delivering clear and professional solutions
• Ensuring high-quality customer experience
• Resolving incidents efficiently and accurately
• Supporting German-speaking banking clients

Training & Working Hours

Initial Training

Starts: 18/05/2026

First 5 weeks:

• 09:00 – 15:00 initial schedule
• Gradual increase up to 35h/week

From Week 6 onwards:

• 39h/week full-time schedule

Available Shifts (Valencia)

• Morning: 07:00 – 16:00
• Afternoon: 14:00 – 24:00

Night shifts are NOT available in Valencia

Candidate Profile

We are looking for professionals who:

• Are native German speakers (mandatory)
• Have Spanish level B2 or higher
• Are strong communicators
• Enjoy helping customers and solving problems
• Can work in a fast-paced environment
• Are available from 18/05/2026
• Have previous customer support experience (a plus)

Recruitment Process

• Record 2-minute video in German
• Handwritten 175-word German text during interview
• Final validation by German recruitment manager

Why Valencia?

Living in Valencia offers:

• Relaxed Mediterranean lifestyle
• Strong international community
• Great work-life balance
• Growing career opportunities in customer service

Apply Now

Start your international career in Valencia and join a high-impact banking support project.