Customer Service Representative (Fully Remote)

PayZen; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Employer-paid healthcare

Stock options

Job summary

PayZen is seeking a customer support specialist to serve patients and providers navigating payment plans on our platform. You will be the primary contact for inquiries and issues, guiding users toward clear solutions.

Based in the United States, the role focuses on inbound calls and emails, with some outbound payment plan support. The ideal candidate brings 3+ years of service experience and excels at problem solving and clear communication.

Qualifications

• 3+ years of customer service experience, preferably in healthcare, financial services, or payment plan servicing.
• Strong problem-solving skills and the ability to work independently.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as a trusted point of contact for patients and providers navigating payment plans.
• Handle inbound calls and emails, with some outbound support.

Skills

Customer service

Healthcare experience

Problem solving

Communication

Job description

• Serve as a trusted point of contact for patients and providers navigating payment plans through our platform.
• Primarily handle inbound customer support calls and emails, with a portion of outbound payment plan support.

What We're Looking For:

• 3+ years of customer service experience, preferably in healthcare, financial services, or payment plan servicing.
• Strong problem-solving skills with the ability to resolve issues independently and with minimal supervision.
• Excellent verbal and written communication skills.

What We Offer:

• An opportunity to positively affect the lives of thousands of patients.
• A flexible lifestyle that fits the modern work-life balance.
• Competitive pay, employer-paid healthcare, and stock options.

We are on a mission to bring financial health to healthcare, improving access and affordability for patients while reducing administrative complexity for providers. Backed by leading VCs, we serve a rapidly growing number of health systems and hospitals.