Patient Financial Services Counselor (Fully Remote)

Partner Company; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability insurance

401(k) with employer contributions

Tuition reimbursement and professional

Generous paid time off

Job summary

Partner Company is a fully remote provider of patient financial counseling services in the healthcare sector. This role supports patients in understanding and managing financial responsibilities for healthcare services and offers guidance on payment options, Medicaid eligibility, and financial assistance programs.

You will conduct financial counseling virtually, analyze patient accounts to identify obligations, and respond to inquiries through the Patient Financial Services call center with

Qualifications

• 2+ years of experience in financial counseling, self-pay collections, billing, healthcare, or a related field.

Responsibilities

• Conduct financial counseling to patients virtually and through other service channels.
• Analyze patient accounts to identify outstanding obligations and develop practical action plans.
• Respond to patient inquiries through the Patient Financial Services call center with professionalism and empathy.

Skills

Communication

Analytical thinking

Problem solving

Job description

• This remote role supports patients in understanding and managing financial responsibilities for healthcare services.
• You will provide personalized guidance on payment options, Medicaid eligibility, financial assistance programs, and self-pay obligations.

Responsibilities:

• Conduct financial counseling to patients virtually and through other service channels.
• Analyze patient accounts to identify outstanding obligations and develop practical action plans.
• Respond to patient inquiries through the Patient Financial Services call center with professionalism and empathy.

Requirements:

• At least 2 years of experience in financial counseling, self-pay collections, billing, healthcare, or a related field.
• Working knowledge of registration, coding, insurance billing, payment processes, and self-pay collections.
• Strong communication, analytical, and problem-solving skills with a commitment to patient- and family-centered service.
• Full-time remote work within the United States with flexible scheduling and generous paid time off.
• Healthcare coverage includes medical, dental, and vision insurance; life and disability insurance are also offered.
• Retirement savings through a 401(k) plan with employer contributions, plus professional development and tuition reimbursement.

Partner Company

This company provides patient financial counseling and support services for healthcare organizations. It fosters a patient-centered culture with a focus on empathy, collaboration, and professional development, offering a fully remote work environment.