Customer Service Representative Full time (Wedding Services)

Wing Assistant; United States; Remote; USD 5,700 - 7,800; Full time

Benefits offered by this job

Paid training

100% Work-From-Home

Career growth

Job summary

Wing Assistant is hiring a Customer Service Representative to support bridal clients worldwide. This remote role, based in the Philippines, involves managing client workflows, handling emails, and coordinating bookings and invoicing as brides journey with the company.

You will use Dubsado, Slack, and Asana to stay organized, communicate with international clients in excellent English, and provide exceptional service from a home office.

Qualifications

• At least 3 years of proven experience as Customer Service Representative assisting international clients.
• Excellent English communication skills, both written and verbal.
• Impeccable interpersonal skills.
• Familiarities with CRM, cloud services, VoIP and related tools.
• Experience with MS Office and online calendars (Google Calendar).
• Excellent phone, email, and instant messaging communication skills.
• Tech savvy with proactive attitude.
• Able to work on a graveyard shift.

Responsibilities

• Manage workflows and tasks in CRM (Dubsado).
• Email communication and customer service.
• Invoicing and bookings management.

Tools

Dubsado - CRM

Slack

Asana

Job description

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a Customer Service Representative to start immediately!

Client business Overview : A Large bridal service business with high volume of brides daily. Heavily women-employed company. Currently producing custom software system. In scale mode expecting significant growth.

Goal: Hire a bridal coordinator to manage client workflows, bookings, emails, customer service, and project management for brides throughout their journey with the company.

Key Specific Tasks VA will do:

1. Managing workflows and tasks in CRM (Dubsado)
2. Email communication and customer service
3. Invoicing and bookings management

Tools/Software to use:

1. Dubsado (CRM system) - must have experience or ability to learn quickly
2. Slack - for communication
3. Asana - for task management

Qualifications:

• At least 3 years of proven experience as Customer Service Representative assisting international clients
• Excellent English communication skills, both written and verbal
• Impeccable interpersonal skills
• Familiarities with current technologies, like desktop sharing, cloud services, CRMs, and VoIP
• Experience with word-processing software and spreadsheets (e.g. MS Office)
• Knowledge of online calendars and scheduling (e.g. Google Calendar)
• Excellent phone, email, and instant messaging communication skills
• Tech Savvy
• Proactive attitude
• Able to work on a graveyard shift

Technical Requirements:

• USB Headset with Noise Cancellation feature
• Working Webcam
• Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps wired connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

Schedule: 9am-6pm EST (full time)

Location: This is a remote, PH-based job

Salary Package: PHP 38,000/month