Customer Service Representative (US)

Wing Assistant; Columbus (OH); Remote; USD 35,712 - 55,800; Full time

Benefits offered by this job

Performance Incentives

Paid Training

Inclusive Culture

Upskilling Opportunities

Work-From-Home

Supportive Team Environment

Job summary

A dynamic customer service organization is seeking a Remote Customer Service Representative to manage customer interactions, resolve concerns, and ensure satisfaction. The ideal candidate has at least one year of experience in customer service and possesses excellent communication skills. The role offers a supportive team environment, upskilling opportunities, and a competitive salary ranging from $3,200 to $5,000 per month.

Qualifications

• At least 1 year of proven experience as a Customer Service Representative in B2C or B2B.
• Proactive and confident with keen attention to detail.
• Excellent phone, email, and messaging communication skills.

Responsibilities

• Manage inbound and outbound calls.
• Resolve customer concerns effectively and efficiently.
• Build sustainable relationships through interactive communication.

Skills

Excellent English communication skills

Customer relationship management

Time management

Tech savvy

Tools

MS Office

CRM software

VoIP technologies

Job description

Customer Service Representative (Remote)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a Customer Service Representative to start immediately!

Duties and Responsibilities

• Manage inbound and outbound calls
• Resolve customer concerns effectively and efficiently
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Ensure customer satisfaction in every interaction
• Keep records of customer interactions, process and update customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Ad hoc tasks

Qualifications

• At least 1 year proven experience as a Customer Service Representative in a B2C or B2B capacity
• Excellent English communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to details

Technical Requirements

• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

Schedule: US work hours (20-40 hours per week)

Location: This is a remote job

Salary

Entry Level (1-3 years of experience): Up to $3,200

Intermediate Level (3-5 years of experience): Up to $4,000

Expert Level (5+ years of experience): Up to $5,000

Please note:

• Only qualified candidates will be invited to take the assessment & scheduled for an interview.
• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.
• You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.

$3,200 - $5,000 a month