Customer Service Representative

Medium; Manila (UT); Remote; USD 4,000 - 5,000; Full time

Benefits offered by this job

Hands-on training and professional development

Competitive hourly pay

Opportunity for career advancement

Job summary

A leading BPO service provider is seeking a Customer Service Representative to manage customer inquiries and order processing in a remote capacity. Strong communication skills and a customer-centric attitude are essential, as well as the ability to handle escalated cases effectively. The position offers a competitive hourly rate of $3.75, accommodating a shifting schedule. Join a dynamic work environment and take advantage of career advancement opportunities while developing your skills.

Qualifications

• 1+ year of contact center and/or customer service experience including escalated cases.
• Ability to handle inquiries and process orders.
• Strong verbal and written communication skills.

Responsibilities

• Assist customers with product questions and order processes.
• Handle escalated customer concerns and ensure satisfactory resolutions.
• Support managing Reseller Accounts and assist with UPS Claims.

Skills

Fluent English

Customer service experience

Critical thinking

Problem-solving skills

Typing speed of 20+ WPM

Job description

Job Title: Customer Service Representative

Department: Customer Service

Location: Remote

Employment Type: Project-Based - Full Time (Until October 2025)

Schedule: Shifting and rotating schedule, possible work on weekends on EST time zone.

Salary: USD 3.75 per hour

Job Summary:

We are seeking a Customer Service Representative with excellent communication skills, a strong customer service mindset, and the ability to handle inquiries, order processing, and escalations. This role requires critical thinking, problem-solving skills, and attention to detail to assist customers across multiple channels, including voice, email, voicemail, social media, and e-fax.

Key Responsibilities:

• Customer Service – Voice Support
• Assist customers with basic product questions, order processes, shipping details, and website guidance.
• Provide updates on existing orders, assist with creating customer accounts, and help place standard orders.
• Handle escalated customer concerns and ensure satisfactory resolutions.
• Customer Service – Non-Voice Support
• Manage communication via voicemail, e-fax, email, Bazaar reports, and social media escalations.
• Respond promptly and professionally to customer inquiries and complaints.
• Ensure accurate documentation of interactions and resolutions.
• Customer Account Management
• Assist in managing Reseller Accounts by setting up new accounts in M3.
• Support UPS Claims by researching lost packages, initiating traces, and assisting with claims processing.
• Outbound Lead Generation
• Identify new potential customers to expand brand presence.
• Conduct internet research, outbound calls, and email outreach to generate leads.

Qualifications & Requirements:

• Fluent, conversational, and natural English proficiency.
• 1+ year of contact center and/or customer service experience, including handling escalated cases and upselling.
• Excellent verbal & written communication skills with a professional and empathetic demeanor.
• Strong attention to detail, critical thinking, and problem-solving skills.
• Typing speed of 20+ WPM.
• Ability to work independently and manage time effectively.
• Reliable and punctual.

Why Join Us?

• Work in a dynamic and supportive environment.
• Opportunity for career advancement.
• Hands-on training and professional development.
• Competitive hourly pay and benefits.
• If you are passionate about providing exceptional customer service, thrive in a fast-paced environment, and meet the qualifications listed above, we encourage you to apply today!

$3 - $3.75 an hour

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com. #LI-NS1