Customer Service Representative (Mandarin Bilingual) (Fully Remote)

Wing; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

Wing is seeking a remote Customer Service Representative for the United States to handle English- and Mandarin-speaking inquiries, manage CRM records, and coordinate with internal teams. The role emphasizes timely communication, order processing, and invoicing with a focus on quality service and customer satisfaction.

Ideal candidates have 3+ years of experience in B2C or B2B settings, strong language skills in English and Mandarin, and proven time-management abilities.

Qualifications

• At least 3 years proven experience as a Customer Service Representative in a B2C or B2B capacity.
• Excellent English and Mandarin communication skills, both written and verbal (at least B2 level).
• Excellent phone, email, and instant messaging communication skills; solid organizational and time management skills.

Responsibilities

• Handle English- and Mandarin-speaking customer inquiries, calls, messages, and CRM records.
• Prepare/review estimates, product details, pricing, and glass/order information.
• Send invoices, collect deposits, follow up with customers, coordinate approvals, and support scheduling.

Skills

Bilingual English-Mandarin

Customer service

Time management

Tools

Google Calendar

Microsoft Word

Spreadsheets

Job description

• Handle English- and Mandarin-speaking customer inquiries, calls, messages, and CRM records.
• Prepare/review estimates, product details, pricing, and glass/order information.
• Send invoices, collect deposits, follow up with customers, coordinate approvals, and support scheduling.

Qualifications:

• At least 3 years proven experience as a Customer Service Representative in a B2C or B2B capacity.
• Excellent English and Mandarin communication skills, both written and verbal (at least B2 level).
• Excellent phone, email, and instant messaging communication skills; solid organizational and time management skills.

Technical Requirements:

• USB headset with noise cancellation, working webcam, and computer with at least 1.8 GHz processor and 4GB RAM.
• Main internet speed of at least 25 Mbps cable connection, backup internet at least 10 Mbps.
• Knowledge of online calendars and scheduling (e.g., Google Calendar) and experience with word-processing and spreadsheets.
• Performance incentives, job security and stability, paid training, and inclusive culture.
• 100% work-from-home, exceptionally supportive team, and opportunities for career growth.
• Holiday and overtime pay, fun work environment, and upskilling opportunities.

Wing

Wing is on a mission to redefine the future of work for companies worldwide, offering a one-stop shop for building world-class teams and automating operations. The company provides job security, stability, and an inclusive, supportive culture for its remote workforce.